Madbouly is directed to maximize the efforts of the complaints system in resolving citizens’ complaints

Dr. Mustafa Madbouly, Prime Minister, reviewed a detailed report prepared by Dr. Tariq Al -Rifai, Director of the Smoke System of the Unified Government, throughout the month of June 2025.

maximizing the efforts of the complaints system

and directed the Prime Minister to maximize the efforts of the complaints system in receiving and monitoring citizens’ complaints and speed of their treatment, and reducing their causes and achieving the best possible responses to them, in coordination Ministries, governorates, government agencies and bodies in various sectors and services, with the need to pay attention to the complaints of the health sector and secure the availability of goods in appropriate quantities and levels of quality, ensure the continued provision of public services and the regularity of workflow with facilities, which contributes to improving the quality of government services and enhancing confidence bonds with citizens. The government received and monitored 156 thousand complaints and inquiries during the month of June, and after the review and initial examination, 123 thousand complaints were directed to the competent authorities, and 31 thousand complaints were kept before referring them to the concerned authorities. Housing, facilities, urban communities, interior, health and population, education and technical education, social solidarity, communications and information technology, electricity and renewable energy, catering and internal trade, oil and mineral wealth; With 87% of the total complaints and requests sent to the ministries. And the affairs of Egyptians abroad, justice) are distinct achievements and qualitative responses in addressing the causes of complaints and responding to them. Complaints directed to the provinces. The governorates of: (Suez, Aswan, Port Said, Ismailia, Luxor, South Sinai, Qena, Minya, Beheira, Cairo, Damietta, and Gharbia) achieved distinct achievement rates during June. Consumer Protection, National Social Insurance Authority, General Authority for Health Care, Comprehensive Health Insurance Authority, Al -Azhar Sheikh, the National Food Safety Authority, and the Egyptian Medicine Authority) distinct achievement rates in dealing with complaints and responding to them. Universities (Alexandria, Benha, Cairo, Menoufia, Ain Shams, Beni Suef, Damanhour, and Mansoura are high rates in the completion and speed of resolving complaints against them. Registered requests and disadvantages, as well as followed up and monitored the most prominent complaints and appeals circulating through the media, various social media sites and some websites, in order to achieve the best responses to them to enhance the levels of citizen satisfaction, on top of which are complaints and appeals related to the health sector and assisting the first categories of care, the regularity of providing public services and the course of work in various facilities, as well as students ’complaints and parents for secondary exams The public and the results of the preparatory certificate, in addition to the complaints and inquiries of the pilgrims and their families. Providing the best possible responses and services in the health sector, and complaints included 3.6 thousand complaints and medical distress that required a rapid interaction due to their nature, and the number of 1957 complained of claiming the lack of some medications and its lack of availability or increasing their prices or the end of their powers, and 1214 requests from some citizens registered with waiting lists in some specialties, in addition to 1053 requests to facilitate treatment procedures at the expense of the state or health insurance, And 912 complaints that the level of humility of the medical service provided in some hospitals or health units. The reasons for the reasons were resolved and responded to 13 thousand complaints, demand, distress and inquiries during the month and for previous periods

Activating 2,600 cards for families due to the solidarity and dignity program

Al -Rifai added that within the framework of the government’s efforts to extend the umbrella of social protection to include the first families with care and intensify these endeavors by increasing the cash support packages and economic empowerment programs; The Ministry of Social Solidarity has dealt with 6.1 thousand complaints, request and communication, as the Ministry has completed the procedures for issuing and reactivating 2,600 cards for families due to the Conditional Monetary Support Program Takaful and Dignity, and directing 1700 citizens to register their grievances regarding the damage of the lack of entitlement to the program, in addition to ending procedures and issuing 735 integrated services cards for those with concerns who submitted complaints For the system, while 1,423 citizens were directed to provide their grievances regarding their damage to the lack of entitlement to the integrated services card. 423 citizens were directed to end the procedures for disbursing urgent assistance in coordination with civil society institutions and social solidarity institutions, after the presentation to the competent committees that decided to entitlement to the disbursement of financial and in -kind assistance from food and foodstuffs and meat to meet the need of those first families with care. A citizen is homeless and harboring them with the role of various social welfare to receive all necessary social care, and to provide medical interventions for 30 other citizens in preparation for their deposit in the role of social welfare. The Ministry also directed the rapid intervention team to inspect the number of 47 institutions and a social care house to ensure its validity. Al -Rifai that in the context of the government’s interest in removing the various obstacles and challenges facing the pilgrims of the Sacred House of God during the Hajj season, the complaints system intensified its activities around the clock regarding the speed of dealing with the complaints of pilgrims and their families received through sources of receiving and monitoring complaints, and giving them an urgent priority in dealing, and all the causes of complaints were removed at the time in coordination with the mission officials in the Holy Land, ministries and authorities concerned Egypt

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