Successful application of artificial intelligence in the economic and service sectors in the Emirates

The UAE government measures the success of its various strategies by the extent to which customers benefit from them on the ground and in their daily life practices. The state, with all its institutions, adopts a clear approach aimed at making people happy and harnessing the potential for their comfort and facilitating their lives, in a manner befitting the reputation of the Emirates and its humanitarian and cultural heritage.

Since the UAE began applying artificial intelligence (AI) in various economic sectors, everyone has noticed its positive effects in increasing production, speed of completing transactions, and the efficiency and quality of services provided to them around the clock. Among the most important sectors currently witnessing a boom thanks to the use of artificial intelligence:

Transport sector

The transportation sector in the Emirates is one of the largest sectors that have benefited from the application of artificial intelligence, such as taxis and self-driving buses, as well as the use of artificial intelligence in analyzing traffic from cameras and sensors, to improve traffic flow and reduce congestion, in addition to smart traffic systems and linking signals. Traffic lights use artificial intelligence to adjust their timing, based on traffic density in real time, and also improve safety by detecting dangerous behaviors, such as excessive speed or sudden stops, sending alerts to drivers, predicting accidents by analyzing historical data, and reducing the footprint. Carbon emissions by planning smart routes, which reduces fuel consumption and travel time.

At the individual level, companies such as Careem and Uber use artificial intelligence technologies to customize the transportation experience, such as choosing the most appropriate driver or improving arrival times, in addition to predicting the demand for transportation services at certain times, which contributes to improving the allocation of resources.

Drones

Another successful experience in the UAE in applying artificial intelligence is drones that are used to deliver packages and small goods, which reduces the time required for delivery and operational costs.

Airport management is also carried out in the UAE using artificial intelligence to improve operational efficiency, through analyzing big data and monitoring aircraft movement.

Banks and financial sector

Artificial intelligence (AI) plays an increasingly important role in the development of the financial and banking sector, as it contributes to improving efficiency, enhancing security, and providing innovative services to customers. The most prominent applications of artificial intelligence in this field include:

• Fraud detection: Banks use artificial intelligence algorithms to analyze behavioral patterns of financial transactions, which helps in early detection of fraudulent activities and taking the necessary preventive measures.

• Risk management: Artificial intelligence technologies contribute to assessing financial risks, by analyzing big data and predicting potential challenges, which supports making more accurate investment decisions.

• Virtual assistants and chatbots: Financial institutions provide around-the-clock support services via AI-powered chatbots, allowing customers to get immediate answers to their inquiries and carry out transactions easily.

• Personalization: Artificial intelligence can analyze customer behavior and preferences, to provide personalized financial offers and services that meet their individual needs.

Automation and process improvement

Artificial intelligence technologies contribute to the “automation” of repetitive tasks, such as processing applications and approvals, which reduces human errors and increases operational efficiency. Artificial intelligence can also process huge amounts of data quickly, which helps extract valuable insights that support strategic planning and informed decision-making.

Artificial intelligence applications also contribute to enhancing financial inclusion and reaching disadvantaged groups, as they contribute to providing financial services to groups that were previously excluded from the traditional banking system, through innovative solutions, such as digital financing and alternative credit assessment.

Trading and asset management

Artificial intelligence algorithms are used to execute trades quickly and accurately, taking advantage of real-time data analysis and prediction of market trends. Artificial intelligence technologies also contribute to allocating assets and managing investment portfolios effectively, by analyzing performance and predicting potential returns.

Compliance and regulation

AI systems help monitor operations and ensure compliance with standards and regulations, reducing legal and financial risks. Studies indicate that applications of artificial intelligence in financial institutions contribute to enhancing digital financial inclusion, as they help provide easy and effective financial services to groups excluded from traditional financial systems. In addition, artificial intelligence contributes to improving the quality of banking operations and increasing efficiency and accuracy in decision-making, through automation and data analysis. As technology continues to develop, it is expected that applications of artificial intelligence will expand in the financial and banking sector, which will lead to the provision of more innovative and efficient services to customers.

Energy

The UAE plays a pioneering role in integrating artificial intelligence (AI) technologies within the energy sector, with the aim of enhancing efficiency, sustainability and safety, in addition to increasing productivity and addressing the challenges associated with this vital sector. Among the most prominent applications of artificial intelligence in the energy field in the UAE are:

• Energy management: Artificial intelligence systems are used to analyze and optimize energy consumption, which contributes to achieving sustainability and reducing waste. It is also used for predictive maintenance of infrastructure, reducing downtime and improving operational efficiency.

• Big data management and analysis: Artificial intelligence technologies contribute to processing and analyzing huge amounts of data quickly and efficiently, which helps predict the optimal periods for the availability of renewable energy sources, manage equipment more effectively, and reduce operational costs.

• Predictive maintenance: Artificial intelligence systems are used to monitor the performance of equipment and infrastructure in the energy sector, and predict potential failures before they occur, reducing unplanned downtime and improving the efficiency of operations.

• Enhancing safety in the work environment: Artificial intelligence applications contribute to providing a safer work environment by developing facilities and equipment, improving waste storage processes, and disposing of them in safe and effective ways.

Develop innovative solutions

Abu Dhabi National Oil Company (ADNOC), in cooperation with G42 and Microsoft, launched the “Artificial Intelligence for Future Energy – (ENERGYai)” solution aimed at enhancing efficiency and productivity in the energy sector, by analyzing data and providing real-time insights.

International cooperation and partnerships

The UAE is working to sign global partnerships and adopt the latest technologies to develop the energy sector, as it confirmed during the G7 summit in Italy, regarding artificial intelligence and energy, which places it at the forefront of countries using Fourth Industrial Revolution technology in this field.

Specialized events

During the Abu Dhabi International Petroleum Exhibition and Conference (ADIPEC 2024), the technologies of the next generation of artificial intelligence solutions that contribute to shaping the future of the energy sector were showcased, including the use of “hologram” technology in vocational training, and simulation models based on artificial intelligence to qualify workers.

Through these initiatives and applications, the UAE confirms its commitment to employing artificial intelligence to enhance the efficiency and sustainability of the energy sector, in line with its national strategy for artificial intelligence and its future vision.

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Employing artificial intelligence systems in service sectors

The benefits of applying artificial intelligence appear at the level of service sectors, such as the health sector in diagnosis and treatment, where artificial intelligence systems are used to enhance the accuracy and efficiency of medical diagnosis, enabling health professionals to make more informed decisions. Robotic technologies are also used in surgical and rehabilitation operations, improving patient outcomes.

At the education sector level, educational institutions are taking advantage of artificial intelligence to provide personalized and interactive educational experiences, as learning platforms adapt to the needs of individual students, which enhances the effectiveness of education.

In the tourism and hospitality sector, artificial intelligence technologies are used to improve the visitor experience, by providing personalized recommendations and advanced services, which enhances customer satisfaction and increases the efficiency of operations.

In the cybersecurity and data protection sector, artificial intelligence technologies are used to enhance cybersecurity, through early detection and response to threats, which protects digital infrastructure and sensitive information.

By integrating artificial intelligence into these sectors, the UAE seeks to strengthen its position as a global center for innovation and technology, and achieve its future vision for sustainable development and improving the quality of life.