DEWA’s virtual employee, “Rammas,” will answer two million inquiries during 2024

Dubai Electricity and Water Authority (DEWA)’s investment in the latest generative artificial intelligence technologies contributed to enhancing the efficiency and productivity of the authority’s virtual employee, “Rammas,” and increasing the number of inquiries he answered by 10% during the past year compared to 2023.

During the year 2024, “Rammas” answered two million inquiries, which brings the number of inquiries it has answered since its launch to more than 10.6 million inquiries.

“Rammas” is distinguished by its superior ability to interact with users and understand their needs and inquiries in a better way, and then make the necessary decision to answer and respond accurately and immediately in both Arabic and English, while ensuring a safe and effective user experience. In addition to its ability to learn, “Rammas” provides 11 procedural services. Such as: the “Easy Payment” service and “Dewa Store” offers, in addition to information about 200 services and features for all categories of stakeholders, including customers, developers, Suppliers, partners, and others.

Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: “We employ generative artificial intelligence in various areas of the Authority’s work to enhance efficiency, productivity and quality, consolidate our leadership locally and globally, provide added value to all concerned, and improve their happiness and quality of life. The artificial intelligence systems adopted in the Authority’s various operations are characterized by safety, transparency and reliability.”