"Abu Dhabi Registration and License" She has received 2297 complaints since the beginning of 2025

Abu Dhabi, April 2 / WAM / The Abu Dhabi Authority for Registration and Licensing (Adra), the arm of the Department of Economic Development – Abu Dhabi for the Development and Regulation of Business Sector, received 2297 complaints, regarding services and products provided by commercial facilities since the beginning of this year 2025.
His Excellency Mohamed Munif Al Mansouri, Acting Director of the Abu Dhabi Authority for Registration and Licensing “Adra”, said in a statement to Emirates News Agency, “WAM”, that the authority receives complaints and studies them and then begins continuous follow -up with the parties to the complaint until they are resolved and the consumer is fulfilled in the final response.
He explained that providing easy channels to file complaints and solve them in a satisfactory manner comes to ensure the preservation of consumer rights and economic facilities in the emirate.
He added that the “Authority” analyzes complaints and finds the common factor between most of them in order to understand the needs of consumers and the most important common problems arising between them and commercial facilities and work to find radical solutions to them, and accordingly issuing organized decisions and circulars, which contributes to the development of the business sector.
Al -Mansouri emphasized that “Abu Dhabi Registration” has other means and mechanisms to ensure consumer rights and brands such as regulatory visits and periodic inspection, pointing out that the schedule of violations is enforced against economic facilities in the event that it is found that they violate any of the regulations, laws and circulars related to consumer protection.
The Abu Dhabi Authority for Registration and Licensing “ADRA” has achieved remarkable growth rates in the indicators of consumer rights and brand protection in the emirate during the past year 2024, as consumer complaints processing about goods and services provided by economic facilities increased to 90%, and the rate of satisfaction of customers with inspection and control operations increased to 96%.
The consumer complaints mechanism contributes to enhancing confidence in the business system in the emirate, which reflects the effectiveness of efforts to protect consumer rights and the vitality of the business sector.

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