“Dubai Roads” launches the new generation of its services according to the 360 ​​vision

The Roads and Communications Authority announced the launch of the new generation of 360 services policy, aimed at developing the experience of customers, by providing integrated digital services, smooth and proactive without the need for personal attendance, in the framework of the authority’s efforts to develop digital solutions, to transform its services to be self -enables the customers to access them easily through common digital channels such as “Dubai now.”

The Director General and Chairman of the Board of Directors of the Authority, Matar Al -Tayer, affirmed the commitment of the authority to develop a modern and smart services system that meets the aspirations of customers with high efficiency and flexibility, and to translate the vision and directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai (may God bless him) in upgrading the quality of life in the Emirate of Dubai to be the best city for life in the world, and making Dubai the smartest city in the world, as well as continuous follow -up to His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defense and Chairman of the Executive Council of the Emirate of Dubai, stressing the authority’s keenness to employ smart technologies, to develop services and enhance the experience of customers, as it managed to convert its services into smart services provided through various digital channels, and in its design it was taken to be innovative and easy to use.

Al -Tayer added: The authority completed the second phase of “360 Services Policy,” during which drivers and vehicles licensing services were developed, and it was transferred to digital, proactive, and integrated services, and this stage constitutes 40%of the total services of the authority, indicating that the development contributed to enhancing the efficiency of services, improving the experience of customers, and the rise of their happiness index to 98.9%, improving the level of easy access to services by 96%, and achieving zero waiting in 82 services, canceling the need for the personal attendance of 63 services, in addition to reducing the steps for obtaining services by 36%, raising the percentage of services by providing new digital options by 61%, and the increase in the percentage of digital adoption to 96%in the last quarter of 2024.

He explained that the authority worked in 2024, with 32 partners from the government and private sectors, to achieve integration in services, which contributed to the development and improvement of 71 services, to be provided without any previous requirements, indicating that the authority will start this year, the implementation of the third phase of politics and according to the plan, at this stage all the services of the authority will be developed, and this will contribute to improving the experience of customers, and achieving targeting indicators of happiness.