المملكة: Water: Do not connect without an instrument and separate the service after 1000 riyals or 3 bills – urgent

The Saudi Water Authority issued a guide to presentation Water Services and sanitation, offered its regulatory draft via the “poll platform"Within the binding regulations that enable the authority to exercise its supervisory and regulatory competencies, as it includes the rules, rights and duties organizing the relationship of water and sanitation service providers with service applicants and consumers in various categories. Service providers must adhere to the directions issued by them within a period not exceeding 10 working days, otherwise this is considered a violation that requires accountability and compulsory implementation. Planned urbanism, whether through networks or across tanks, according to their availability and at accredited prices. Consumer in providing the service, and the service providers are obliged to provide information and data related to the tariff and financial compensation and the criteria for providing service through official means of communication. The guide is the service providers to receive customer complaints and respond to them within 10 working days, publish procedures for addressing complaints and responses electronically, and documenting the treatment results." target ="_Blank"> Water services and sanitation"The guide addressed the conditions of multi -unit of residential or commercial units, as the service student allowed the ability to request an independent meter for each unit or a main meter with sub -maids according to the building’s infrastructure. Sub -for each unit with a common service meter. But if the dismissal is not done, the units are calculated according to the permitted upper limit. As for the existing buildings that do not have a license, the number is calculated according to the number of units actually or based on the presence of independent electrical meters, whichever is less. "1" To ensure justice in accounting and billing." target ="_Blank"> Water connections and sanitation according to the type of facility and the number of its units, as shown in Appendix No. "4". The service applicant has the right to submit a proposal for the required diameters through an accredited consultant office, but the final decision in the hands of the service provider based on technical standards. That is. As a major reference, or technical report from an accredited engineering office. If the update resulted in a reduction in the introductory classification, the bills are retroactively corrected. In the event of an increase in the category, the consumer is held accountable from the date of discovering the violation. He also organized the transfer of the meter inside or outside the facility according to the presence of obstacles, with the costs of the costs according to responsibility. An alternative counter and calculation of lost consumption, and the cost is on the consumer or the service student. Actual suspension within an additional 5 days. If the regular procedures are not followed, the service provider is not entitled to claim more than 50% of the accumulated amounts. It is forbidden to send notifications during the official holidays such as Eid Al -Fitr and Al -Adha, and the National Day, and the dismissal of service is prohibited in Ramadan for housing, and during the Hajj seasons in Mecca and Medina, or if there is an official complaint with. Non -financial

The guide deals with water separation cases at the request of official bodies, or because there is a danger to individuals and property, or for emergency or periodic maintenance purposes, provided that the prior notification, and the service can be temporarily separated at the request of the consumer. With the exchange network after its operation, the service provider has the right to reduce pumping or full suspension after a period of 30 days of the notification, and in urgent cases, the service provider can conduct the link and download the costs on the consumer. Environmental. Or the demolition after the applicant approved, provided that the equipment is maintained and the transportation costs and update the billing are carried until the completion of the work.

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