“Falza” platforms and pages requesting consumers to solve their complaints

The Emirates Consumer Protection Association in the country warned of suspicious and counterfeit sites, platforms and pages on social media, sometimes putting government agencies and claiming to specialize in protecting consumers and ensuring their rights, and investigating their complaints, then luring consumers from complaints, and asking them for fees to solve complaints, or require transferring money from their bank accounts and entering personal accounts.

The association confirmed that it does not receive any fees or financial amounts to solve consumers complaints, asking them – if any party requests fees to solve complaints or request the transfer of funds from personal accounts – not to respond permanently, make a ban or “block”, and inform the relevant official authorities immediately.

The Secretary General of the Emirates Consumer Protection Association, Mohammed Abdullah Al -Naour, told «Emirates Today»: “The association is one of the official authorities concerned with protecting and educating consumer rights, and investigating their complaints, and it provides this service for free to consumers, and does not get any fees for this service, nor do you ask consumers to send any links for payment or their bank accounts”, pointing out that the association has received Complaints of consumers in this regard.

Al -Naour explained that «these fake and suspicious sites and platforms claim that they are intended to protect consumers and ensure their rights, and that they are official platforms to submit complaints and help consumers to recover their rights, by reporting the various financial, commercial and service violations, as these platforms claim that they preserve the confidentiality of information and follow problems quickly around the clock, and that consumers will receive responses to They complained within 48 hours of submitting complaints via e -mail, ”noting that these fake platforms tell consumers that they will send reference numbers to track complaints later, with an email, phone number and address, and claiming that they were able to achieve high levels in consumer satisfaction, and also calls consumers to read the conditions and communicate with them directly to solve their complaints.

He pointed out that these bodies designed forms of complaints similar to official models, and include the name of the complainant, phone number, email, and complaint details, as well as 17 types of common complaints, such as: complaints related to imposing additional fees on a service or product, adding additional fees, commercial fraud, a product defect, annoying calls, annoying promotion in the markets, buying gold or diamonds in it Cheating, the presence of malfunctions in the agency, the lack of compatibility of the store’s policy with the law, the lack of adherence to after -sales services, the lack of adherence to commercial activity, the lack of adherence to the price list or the conditions of promotional offers, and the lack of adherence to specifications and official instructions, as well as complaints of price increase or other complaints.

Al -Naour added: “These fake platforms have identified the types of acceptable complaints, as they diversify the delay or evasion in the recovery of customer money, the monument and commercial or electronic fraud, complaints from fake trading platforms, misleading ads, adulterated products, violations of contractual agreements, or not implement contract items, problems in delivery services or transportation companies, and rejection Warranty, post -sales service, user or privacy data, complaints against financial or service electronic platforms, and the failure of government or private entities or institutions, or complaints against non -professional behavior from a company or employee representative, or any other cases that affect the legal or financial rights of the consumer ».

The Secretary General of the Emirates Consumer Protection Association pointed out that these fake platforms and pages claim that they deal with complaints with confidentiality and according to the approved privacy policies, to reassure consumers and urge them to report complaints.