Mohammed bin Rashid issues a decree regarding the Central Grievances Committee for Dubai Government employees

DUBAI, 16 March / WAM / His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister, may God protect him, in his capacity as Ruler of the Emirate of Dubai, issued Decree No. (5) of 2026 regarding the Central Grievances Committee for Dubai Government Employees, in order to consolidate the principles of institutional justice, enhance transparency and governance in the government work environment, and confirm Dubai’s constant approach to developing this environment in a way that achieves the highest levels of trust and fairness, and enhances the feeling of security. This supports the stability of competencies, motivates them to give and innovate, and contributes to establishing an advanced government model based on efficiency, justice, and empowering human capital.

The committee aims to provide employees with the opportunity to file a grievance against final administrative decisions and procedures that affect their legal positions, conditions, and job affairs, and to ensure the achievement of justice, impartiality, and job satisfaction, ensure the stability of employees’ job conditions, and enhance the principle of legality, through adherence to the provisions of the legislation regulating the public job, and ensuring the rules of sound job conduct.

The decree stipulates the formation of a “Grievances Resolution Committee,” through which grievances submitted to the Central Grievances Committee are considered and decided upon. The “Grievances Resolution Committee” consists of a chairman, his deputy, and a number of members with experience and expertise in the fields of legal and human resources, who are appointed by a decision of His Highness the Chairman of the Executive Council of the Emirate of Dubai, provided that this committee includes in its membership representatives of The General Secretariat of the Executive Council of the Emirate of Dubai, the Supreme Legislation Committee, and the Human Resources Department of the Government of Dubai. The decree specified the terms of reference and powers of the Grievances Resolution Committee, the duties of its Chairman, and the obligations of its members.

The decree also set the deadline for filing a grievance before the Grievances Settlement Committee at fourteen (14) working days, starting from the day following the date on which the grievant was notified in written form of the decision of the internal Grievances and Complaints Committee at the government entity, or the day following the end of the period during which the Grievances and Complaints Committee was required to decide on the grievance submitted to it, according to the legislation regulating human resources affairs applied to the government entity. While the Grievances Committee may not accept the grievance in form if it is submitted after the expiry of the period referred to, unless the grievant presents a serious excuse justifying the reason for not submitting the grievance on the specified date.

The decree stated the reasons that must be provided in the grievance when submitting it to the “Central Grievances Committee for Dubai Government Employees”, which include lack of jurisdiction, violation of applicable legislation, error in its application or interpretation, failure to observe the essential formal procedures required by applicable legislation, abuse of authority, deviation from achieving the requirements of the public interest, or exaggeration in imposing the disciplinary penalty, or issuing the decision or procedure. The person complaining about it is not based on an existing and valid reason.

The decree detailed the mechanisms for submitting a grievance and the reasons that may lead to the grievance not being accepted in form, which the decree specified in the following cases: that the grievance does not fall within the jurisdiction of the grievances committee specified for it pursuant to this decree, or that it was submitted after the deadline for the grievance had passed, or that its subject matter had already been decided by the grievances committee or the judiciary, or the absence of standing or interest in the grievance.

All decisions issued by the Grievances Settlement Committee shall be final regarding any grievance referred to it, whether in form or substance. No objection or review may be accepted by any means of administrative appeal. These decisions shall be binding on the governmental body against which the grievance is being filed. Likewise, the finality of the decisions issued by the Grievances Settlement Committee shall not prevent the grievant from resorting to the judiciary to appeal the decision. The person complained of.

The decree obligated the Chairman of the Central Grievances Committee for Dubai Government Employees, the Chairman, members and rapporteur of the Grievances Resolution Committee, employees of the executive branch of the Central Committee, and those who are sought assistance from experts and specialists, to the duty of confidentiality in all matters related to the facts, documents, documents and decisions that they see and the information that comes to their knowledge during the exercise of their duties, and this duty continues even after the end of their relationship with the Committee. Central or grievances resolution committee.

The decree also obligated anyone who possesses documents, papers, or any evidence related to the grievance that is not permissible for others to view, to return them to the Central Grievances Committee for archiving or dealing with it, according to what is approved by it in this regard. The Chairman of the Central Committee established an internal system regarding the destruction of documents and papers related to grievances.

Pursuant to the decree, Executive Council Resolution No. (41) of 2015 regarding the Central Grievances Committee for Dubai Government Employees is cancelled, and any text in any other legislation is canceled to the extent that it conflicts with the provisions of this decree, while the regulations and decisions issued in implementation of the aforementioned Executive Council Resolution No. (41) of 2015 continue to be implemented, to the extent that they do not conflict with the provisions of this decree, until the regulations are issued. and the decisions that replace them.

This decree shall be published in the Official Gazette, and shall be effective from the date of its publication.

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