97.2% response rate to consumer protection complaints in the “Ajman Economic Department” during the first quarter

The Department of Economic Development in Ajman recorded a remarkable performance in the response rate to consumer protection complaints within the specified time and to reports received during the first quarter of 2026, as the response rate reached 97.2% of the total requests amounting to 3,375 requests, which confirms the efficiency and high operational capacity in dealing with public complaints and reports.

The performance indicator in the first quarter showed that the department received 3,008 complaints within the consumer protection sector, and 367 regulatory reports, which reflects the large volume of interaction by customers and their confidence in the approved communication channels.

The department stressed its keenness to provide the best channels to provide integrated services to address customer complaints and reports, based on qualified competencies to deal immediately with various incoming cases, in a way that enhances the quality of life and community happiness.

She explained that this performance embodies the department’s commitment to adopting best practices in dealing with complaints, through an integrated work system that relies on digital transformation, speed of response, and accurate follow-up, which contributes to consolidating customers’ confidence and raising their level of satisfaction.