المملكة: Hajj spokesman: 171,000 calls and 95,000 monitoring tours supported the efficiency of the Hajj season and the service of the pilgrims.

He explained, during the press briefing, that the transportation and packing plans were harmonized according to the various desires of the pilgrims, as about 60% of the pilgrims headed to Mina to spend the night. On the day of al-Tarwiyah, while about 40% went directly to Mash’ar Arafat, indicating that the pilgrims had completed their arrival at Arafat on the morning of the ninth of Dhu al-Hijjah according to the approved plans.

The cessation from Arafat to Muzdalifah

He added that the cessation operations from Arafat to Muzdalifah began smoothly with sunset on the day of Arafat, where about 60% of the pilgrims spent their night in Muzdalifah, while about 20% of them remained until after midnight. night, while approximately 20% completed their organized crossing through Muzdalifah Mash’ar towards Mina and the Grand Mosque, according to the approved routes and dispatch schedules.

Dr. Ghassan Al-Nuwaimi confirmed that the field teams in the Ministry of Hajj and Umrah, in integration with the system’s partners from the competent authorities, continue to implement plans for dispatching the guests of the Most Merciful during the Days of Tashreeq through precise timetables aimed at distributing the crowd densities on the designated floors and paths, and following them up momentarily. In a moment to ensure the safety and smooth flow of movement in the Jamarat facility and the holy sites.

He pointed out that the sacrifice project works as an integrated operational model in accordance with Sharia and health standards, across an operational area of approximately one million square meters, and with an operational capacity exceeding 800 thousand sacrifices during the days of sacrifice and Tashreeq. He explained that the project allows pilgrims to purchase the sacrifice and authorize its performance electronically, which enhances the efficiency of the organization and raises the level of reliability.

Immediate support

He indicated that the awareness efforts of the Unified Call Center 19966 contributed to monitoring many cases and providing immediate support to address them in their early stages before they affected the pilgrim’s journey, pointing out that the center received more than 171 thousand calls with an average response time of only four seconds.

He added that the regulatory and supervisory efforts contributed to a decrease in supervisory observations by more than 39% compared to the last season, as they were implemented Compliance teams conducted more than 95,000 field monitoring tours that included service provision facilities to verify compliance with approved requirements and standards, and process observations immediately in accordance with service provision agreements.

He explained that the “Nusk” card has recorded more than four million electronic printing operations so far, which contributed to enhancing the efficiency of field verification and supporting the speed of dealing with pilgrims’ data, while the “Nusk Enaya” centers provided more than 200,000 guidance and awareness services, to direct the pilgrims to the appropriate services and facilitate their journey. Faith.