Technology companies leaders: Artificial intelligence will rise to customer experiences in vital sectors

Dubai, April 24/ WAM/ The leaders of international technology companies emphasized that artificial intelligence applications will rise to customer experiences to unprecedented levels in the near future, especially in vital sectors such as aviation, services and health care, during their participation in the work of the “Dubai AI in” Dubai AI Week “, which is held under the auspices of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defense, and Chairman of the Board of Trustees of the Dubai Future Foundation.
In a session entitled “practical applications for artificial intelligence in the aviation sector”, Melanie Braian from Emirates Airlines said that the aviation sector is one of the sectors that are most subject to all joints of work to laws and regulations, and this makes them one of the sectors eager to keep pace with innovation and advanced technology.

She added that the development in advanced technology applications helped to improve the level of coordination between all parties to the operational operations in the aviation sector, which led to an improvement in monitoring and tracking the workflow, pointing out that in the same context, the Emirates Airline Laboratory helps to experiment and expand the uses of artificial intelligence applications.
For his part, Pedro Alalis, from Seata to provide information technology services in the air transport sector, said that his company is working in providing information technology services in the air transport sector, and thus dealing directly with border bodies, and faces similar challenges to those in the aviation sector, such as increasing demand and urgent need to improve operational efficiency.

He added that his company is working today continuously to reduce the operational cost and improve customer services while maintaining continuous communication with travelers, and here comes the role of artificial intelligence in determining the new behavior patterns of travelers, which has already caused a qualitative leap in the company’s operations.
During a session entitled “Artificial intelligence and enhancing climate flexibility in the UAE”, Professor Dr. Mohamed Dawood, a first adviser to the Environment Authority- Abu Dhabi, said that artificial intelligence contributes to the operation of tanks and dams.

He pointed out that artificial intelligence and the Internet of Things can be used to monitor groundwater layers and improve artificial recharge to manage them properly, and that the authority helps in developing different scenarios and linking global climate change models to groundwater management models and water resources at the local level, pointing out that by integrating the two, future effects can be better understood and develop policies and strategies suitable for sustainable water management.
For his part, Prof. Dr. Mohamed El -Yafi, Dean of the Faculty of Agriculture and Food at the United Arab Emirates University, said that global population growth is one of the most important factors that can form the future, as the world’s population is currently 8 billion people, and within 20 to 25 years – by 2050 or 2055 – this number will exceed 10 billion, and more than 50% of the workforce works in many countries already in the fields of food and food security or sector Water, there are many challenges, and we have to think about how to treat it proactively.
For his part, Professor Dr. Emmanuel Monnesar, Professor of Systems and Health Policy Research at the Mohammed bin Rashid College of Government Administration in Dubai, said that two years ago, the Ministry of Climate Change and Environment formed a group to work on the strategy of climate change and health 2080, and one of the main points that have emerged in these discussions is the role of artificial intelligence in early detection and response to the use of immediate environmental data, along with health data.
In a session entitled “How technologies changed customer experience using artificial intelligence?”, Aquash Barmeer of Google Claude said that through Google Nix, a new generation for customer experience, which represents a major shift in how artificial intelligence agents deal with the human element, however, they still receive complaints from the public that dealing with the artificial intelligence agent feels the stagnation and slowness of dealing With the machine.

He added that with high -resolution sound techniques and immediate download from the Internet, dealing with the artificial intelligence element has become more smooth and more like dealing with a human element in terms of speed in response, and the user can also change the sound of the artificial intelligence agent in a manner that is appropriate and the identity of the institution.

He pointed out that all of these developments came within the new package “Iegin Devilopline Kate”, which is currently available for use and a new development will be offered to them to be more quickly and responding.
Within a session entitled “Artificial Intelligence in Space: Emerging companies that change the rules of the game,” said Michael Alves, founder of “Fly Yu”: “If you want to make changes in the aviation sector, you should be in Dubai. It is an important market, not only for us and others in the aviation sector, but for all actors in various sectors. Success for us lies in building faster, smarter and safer.”
In turn, Ziad Gregory, the founder of the “Orion” company, said it is important to take advantage of the collected data to provide valuable visions and analyzes for airports and facilities, and work is currently developing predictive capabilities to help the sector to move to a more proactive state, and identify risks and challenges in advance, which is easier and less expensive, and the company’s primary approach is to enable individuals and institutions to continue to participate.
He added that Dubai and the United Arab Emirates are important markets for them – as this is a country, government and system that is not only concerned with artificial intelligence, but to integrate it in all fields, and it has the best airports and airlines in the world that have achieved success in all sectors.

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