4.4 billion dirhams revenues "Dubai Roads" Via digital channels in 2024

Dubai, May 4 / WAM / The Dubai Roads and Communications Authority announced the growth of its revenues from digital channels in 2024, by 16% compared to 2023, recording revenues of 4 billion and 427 million dirhams.

The authority revealed that the total number of transactions through digital channels reached 679 million and 606 thousand transactions, of which 13 million and 394 thousand transactions through smart applications for the authority, while downloading smart applications recorded 18% compared to 2023, by 3 million and 742 thousand downloads, and the number of users registered in the authority’s applications increased to one million and 940 thousand users, registered 27.5%growth, while the number of parking reservations tickets through smart applications reached 29 million and 973 thousand tickets with a growth rate of 24%.

His Excellency Matar Al -Tayer, Director General of the Board of Directors, said that this great and continuous growth in digital services confirms the constant keenness of the authority to develop the services it provides to customers through various digital channels, to provide smooth, interconnected and pre -emptive services that raise the quality of digital life and enhance the march of digital transformation in the emirate, stressing the authority’s keenness to achieve leadership in this field, and to use artificial intelligence technologies to provide the best services to customers, and develop Smart and innovative solutions that elevate the service of customers, and achieve happiness for the residents and visitors of the Emirate of Dubai, as the happiness index on digital channels reached 96%.

He added that the Roads and Transport Authority is launched in the implementation of the digital transformation project, from the vision and directives of the wise leadership, in upgrading the quality of life in the Emirate of Dubai, and enhancing its global competitiveness, to be Dubai, the smartest city globally, indicating that the authority proceeds with a steady pace towards expanding the employment of artificial intelligence technologies, starting with smart data analysis, traffic management, to self -driving movement, through a system Integrated depends on future technologies, in cooperation with the partners in the private sector, to provide smart solutions that reflect positively on the service of customers and keep pace with their changing needs quickly and accurately, and establishes the emirate’s position as a global destination for innovation and sustainability.

He explained that within the framework of the comprehensive road map, adopted by the authority to automate services and tasks, enhance artificial intelligence and data science, improve operational efficiency and optimal exploitation of the available resources, more than 33 services were launched on the unified application of the authority using the methodology of flexibility and alignment with the requirements of 360 service policy, and the development of the Samsung portfolio to store drivers and vehicles in the application of the authority, which is the first at the level of the Gulf Cooperation Council countries, in addition to The redevelopment of the app (Suhail) application, and the release of 9 updates, to raise the level of maturity of the movement as a service, as this development contributed to increasing the number of downloads of the application by 12.8%, and the increase in the number of transactions by 39%, to reach 46 million transactions.

On its website, the authority activated new pages and services, which included a request to rent sites in tram and metro stations with a 360 -degree view of the sites, activate the services of the Nol card, activate the electronic payment service for sales requests from the happiness centers of the customers, and the launch of the Excellence Award for the Delivery Sector, and this development contributed to improving the service of users and increasing the efficiency of digital transactions, where the volume of transactions increased through the website, registered 12.5%growth. The authority also launched a new version of the automated (loved) spokesman, supported by the technology of obstetric artificial intelligence, which improved the quality of responses to customer inquiries, as the percentage of the employment of obstetric intelligence increased on the informational services (Mahboub) from 30% to 100% in both Arabic and English, and the launch of the unified login feature between smart applications and (Mahboub). Last year witnessed the installation of five smart stalls in five strategic locations in the emirate, as these new kiosks provide payment service through bank cards only, in line with Dubai Critic Strategy.

The authority launched 15 services on the (Dubai Now) application, as part of a 360 -service policy plan for joint channels, with a percentage of 100%compliance, which includes drivers licensing services and vehicle licensing services, and the service (city) was developed and improved and transferred to an integrated digital city service, by adding Dubai Municipality to service, employing artificial intelligence technologies to analyze images, determining the type of problem, the concerned party, and writing its description automatically.

The number of services of the authority for individuals, which was developed on the (Now Dubai) application reached 46 out of a total of 92 services, which is equivalent to 50% of the total services of the authority for individuals, and work is underway to complete the development of the rest of the services during the current year, and the services of the authority were linked to the (Dubai Now) application with the insurance services provider, to provide an integrated and smooth service for customers within a vehicle sale service, as well as linking with the Central Bank with regard to vehicle registration services, to determine the vehicle status in terms Mortgage, to provide a smooth and integrated digital service for customers during sales, purchase, import and export, as well as linking with Dubai Ports for Vehicle Registration and Export Services, which allows customers to easily complete their transactions.

The Roads and Transport Authority continues to adopt the policy of innovation and adopt the latest technologies to achieve its vision in developing a smart and sustainable transportation system, which contributes to enhancing the position of Dubai as a world leading city in digital transformation and the quality of digital life, and enhancing the global competitiveness of the emirate, to be Dubai, the smartest city in the world.

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