34 %decrease in complaints of “Etisalat” and “D” services

The Telecommunications Regulatory Authority and the digital government reported that it had received 5003 complaints from subscribers regarding the services of “Etisalat from END” and “du” affiliated to the Emirates Integrated Telecommunications Company, during the first six months of this year 2025, compared to 7572 complaints in the same period last year, with a decline of about 34% on an annual basis.

The authority stated in a report on “Communications Complaints” during the period between January 1 and the end of June 2025, that it had received 1932 complaints about the services of “Etisalat from End” and 3071 complaints about the “du” services.

The authority stated that “Etisalat from End” succeeded in closing 94.9% of the complaints submitted regarding its services after reaching solutions, while “Du” succeeded in closing 94.4% of the complaints submitted about its services after their resolution.

She pointed out the “Communications Organization” to solve 3.4% of complaints about the services of “Telecom from END”, and 3.8% of complaints about “du” services in a period of more than five working days, which is the period prescribed by the Telecommunications Regulatory Authority and the digital government to solve complaints for the telecommunications sector.

According to the commission, the level of satisfaction with subscribers to solve complaints related to the services of Etisalat from END during the past six months reached 95%, and the rate of dissatisfaction is 5%, while the percentage of satisfaction with solving complaints related to the services of “D” during the same period reached 98.2%, compared to 1.8%for the rate of dissatisfaction.

It is noteworthy that the reports related to complaints come within the framework of the efforts of the Telecommunications Regulatory Authority and the digital government, to improve the services provided to dealers in the state telecommunications sector, and to raise the level of their happiness and satisfaction with these services, in line with the strategic direction of the government in ensuring the provision of services to customers, according to the highest standards of quality, efficiency and transparency.