24 million communication operations between "Human resources and Emiratisation" And its employees during the first half
Dubai, July 30/ WAM/ The Ministry of Human Resources and Emiratisation announced that during the first half of this year, the Ministry of Human Resources and Emiratisation has reached more than 24 million operations through a communication system, which reflects the level of readiness and efficiency of the system, customer confidence, and their ability to communicate through innovative, easy and safe options provided by the system, within a framework of transparency and privacy.
Hussein Al -Alili, director of the customer’s voice department at the ministry, said that the “Tawasul” system reflects government trends for the leadership of services, and enhances the Ministry’s vision in a competitive labor market, by strengthening the partnership and developing various models to communicate with the dealers, and listen to their needs and aspirations, to be mainly in launching and developing pre -emptive services.
He added that the system keeps pace with the rapid needs of the business sector, as well as a leading environment to support decision -making based on the needs and aspirations of customers, by taking advantage of the potential of digital transformation and artificial intelligence, to improve the level and effectiveness of services, and to provide them within the highest standards of efficiency, readiness and competitiveness, in a way that contributes to establishing the UAE’s position as the best place to live, work and invest in the world.
In the context of the operations of the “Tawasul” system, which includes 14 digital and electronic channels, the number of calls received to the Ministry’s communication center reached the center, including visual calls and WhatsApp one million and 200 thousand calls, and were dealt with by employees at the center and through self -services.
The quality of the communication center services rate was 85.2%, and achieved high levels for customer satisfaction with 91.7%, based on innovative mechanisms to involve customers in determining priority services based on their needs, their participation in proposing solutions and discussing challenges.
The number of requests received to the customer’s vote system (notes-suggestions-thanks-technical support) reached about 161 thousand and 300 requests, and the system has conducted through the distinguished services package for the diamond category about 44 thousand communication operations with the targeted facilities, and more than 41 thousand proactive communication operations by the account manager, where the distinctive service gives priority in responding to calls besides priority in completing the transactions and service manager Pre -Establishing “for the Diamond Category Dealers.
The “Tawasul” system achieved about 535 thousand interaction operations through digital channels during the first half of this year, and included the email, the chat channel, social media channels, and the “WhatsApp” application, in addition to the awareness notifications that are sent by the ministry, where more than 3 million and 600 thousand text messages were sent within the awareness notifications, in addition to more than 10 million and 530 thousand email to the customers, and towards Two million awareness messages via WhatsApp application.
23 customers in attendance and hypothetical were organized during the first half of this year, and included wide discussion axes that included all aspects of services and labor market initiatives, as the ministry sent about one million and 552 thousand invitations to attend these councils to enhance communication and keep the partners in view of the latest initiatives and activities of the ministry.
More than two million and 451 thousand accounts for the facilities were sent in order to inform their owners about the data of their facilities on a monthly basis, and they were sent via e -mail and text messages in addition to creating a summary account statement of the facilities about the last 12 months that shows in a visual manner, creating the case of the facility and the most prominent details related to the latest decisions organizing the labor market and the ministry’s initiatives.
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