المملكة: In the midst of an integrated services system.. the departure of the last batch of pilgrims

The Ministry confirmed that the success of the Hajj season came thanks to God, and then to the support and attention that the system for serving the Guests of God received from the Custodian of the Two Holy Mosques. The Honorable King Salman bin Abdulaziz Al Saud and His Royal Highness Prince Mohammed bin Salman bin Abdulaziz Al Saud, Crown Prince and Prime Minister – may God protect them – and with the direct follow-up of His Royal Highness Prince Abdulaziz bin Saud bin Naif, Minister of Interior and Chairman of the Supreme Hajj Committee, in addition to the continuous efforts of the Emirates of Mecca and Medina, and the integration between various government and service agencies, in a way that embodies the objectives of the Kingdom’s Vision 2030 and the program for serving the guests of God in Improving the quality of services and enriching the experience of the pilgrims.

An integrated system

The Ministry explained that its services continued until the last pilgrim departed, through an integrated operational, digital and field system, which included guidance, care, control, awareness, and field support services, which contributed to completing the journey of the pilgrims with complete ease.

The Ministry had begun its preparations for the 1448 AH Hajj season since the twelfth of Dhu al-Hijjah. 1447 AH, with the announcement of the delivery of the preliminary arrangements document to the Pilgrimage Affairs Offices, marking the start of early preparation work for the next season, followed by the implementation of comprehensive evaluation work for the season, monitoring opportunities for improvement, and coordination with relevant authorities, in a way that enhances readiness, improves the quality of services, and continues to develop the experience of the guests of God.

Application "Asceticism"

The Hajj season 1447 AH witnessed a development in the digital services system through the application "Asceticism"which includes more than 130 digital services, recorded about 54 million interactions with pilgrims, and the number of its users during the season exceeded 1.3 million pilgrims, while the times the Islamic services were used reached more than 6 million times, and the number of awareness, guidance and health notices read exceeded about 22 million notices.

More than 518 thousand pilgrims also benefited from the service. "Digital circumnavigator"About 959 thousand pilgrims used maps "Asceticism"While the number of readings of the instructive content in the Hajj guide within the application exceeded more than 610 thousand readings, and card readings exceeded "Asceticism" 9.5 million readings during the season.

Guests of God

In addition to caring for the guests of God, centers provided "Ascetic care" More than 545 thousand services, while the Center for Care of the Guests of God received about 307 thousand calls via the unified number (1966), in more than 11 languages, in addition to distributing approximately 670 thousand awareness and guidance materials, while more than 886 thousand pilgrims benefited from the initiative. "Happiness Team" Which provided support, guidance and field assistance to pilgrims throughout the season.

Within the framework of an initiative "A pilgrim without a bag"The number of bags shipped in the arrival and departure stages reached approximately 2.9 million bags, an increase of more than 106% compared to the Hajj season 1446 AH, including more than 1.58 million bags in the arrival stage, and more than 1.31 million bags in the departure stage.

Travel procedures

The initiative also contributed to reducing the time for completing travel procedures at airports from two hours to 15 minutes, which enhanced the efficiency of operational operations and saved time. effort, and enriched the experience of the guests of God until their departure.

The Ministry added that it carried out more than 105,000 monitoring tours at various service sites, which contributed to reducing observations by 39% compared to the last Hajj season, which reflects the effectiveness of the monitoring system and continuous improvement efforts in improving the quality of services.

The Ministry of Hajj and Umrah confirmed that what was achieved during the 1447 AH Hajj season reflects the continued development of The service system for the pilgrims of God, through integration between government agencies, and investment in digital technologies and smart solutions, in a way that enhances the quality of services, achieves the goals of the Kingdom’s Vision 2030, and consolidates the Kingdom’s position as a global model in serving the pilgrims, so that the pilgrim’s journey remains an integrated and easy experience that begins before the moment of arrival and continues until departure with ease and reassurance.