A noticeable increase in the direction of metro and tram users to the use of digital channels

Within the framework of its constant keenness to improve the level of public transport services, make its users happy and increase their satisfaction with the services provided, the authority has implemented a number of initiatives and improvements related to shipping the balance The other, in addition to increasing the minimum shipping cards through ticket selling devices or ticket offices at metro stations.

As a result of these improvements, the rate of use of digital channels to charge the Nol cards balance increased during the first half of the year 2025 compared to the same period of the year 2024, which strengthened the interaction of public transport users with digital payment channels of all kinds, which the authority is always keen to develop to ensure the happiness of the public from different segments of society and upgrading their level of satisfaction with collective transport services, which it provides to them.

The audience has contributed to the use of digital channels to charge the Nol Card, which contributed significantly to the decrease in the number of total transactions to recharge the cards through ticket selling devices for the first half of 2025 by 28% compared to the first half of 2024, and the increase in the number of digital transactions to recharge the cards through tickets for the first half of 2025 by 20% compared to the first half of 2024.

As for ticket offices, the number of cash transactions to recharge the cards has decreased through the ticket offices for the first half of 2025 by 37% compared to the first half of 2024 as a result of increasing the minimum shipping cards, as well as the number of digital transactions to recharge the cards through ticket offices for the first half 2025 by 6% compared to the first half 2024 as a result of the passengers ’orientation to the use of selling devices Digital tickets, channels and other digital applications.

In general, the average number of transactions to recharge the cards through the ticket selling offices for the first half of 2025 decreased by 26% compared to the first half 2024.

The audience also contributed to charging the Nol card through digital channels in alleviating waiting lines, and also contributed to reducing the operational costs associated with the management of cash, given the resources and effort required by the cash collection operations, in addition to the low rate of breakdowns in tickets by 80%, as a result of the decrease in the number of transactions.