Mediclinic launches a new application that paves the way for a new phase of digital healthcare in the UAE

Mediclinic Middle East announced the official launch of the new Mediclinic application, a completely redesigned digital platform to be a true care companion that supports patients at every step of their health journey. The application does not merely represent a technical development, but rather represents a qualitative shift that makes health care easier, more connected, and personalized, putting care at the user’s fingertips and in the comfort of his home.

The application provides a modern, comprehensive experience that combines appointment booking, remote consultations, access to medical records, personalized treatment plans, and secure verification, within one seamless and easy-to-use system. This launch represents a major step in Mediclinic’s digital transformation journey, as legacy systems are replaced with a unified platform focused on simplicity, speed, and patient empowerment.

From the first moment, the user feels that the experience has become smoother. Logging in via the UAE Pass takes less than 30 seconds, allowing immediate and secure access to services. The patient can go directly to his needs, whether that is to book an appointment, review his medical file, or communicate immediately with the doctor.

One of the most notable developments is the expansion of virtual care. In addition to video calls and phone calls, the application now supports instant consultations via chat, giving the patient a direct channel to obtain medical advice without the need for prior reservation, a step that enhances the concept of care on the go.

The application also offers a secure family connection feature that enables parents and caregivers to manage appointments, view medical records, and follow the health journey of children or family members within a safe and integrated digital environment.

To enhance continuity of care, the application provides personalized care plans that include digital health education and structured follow-up, making the application a permanent health partner rather than a platform for booking appointments only.

Sarah Al-Oum, Chief Commercial Officer of Mediclinic Middle East, said: “The new Mediclinic application reflects our vision to be the region’s leading provider of digital-first healthcare. This launch represents more than just introducing a new platform, it reflects a fundamental shift in the patient’s experience with healthcare. We are combining innovation, medical excellence and ease of access, to build a smarter, connected and more human model of care delivery.”

Ahmed Awda, Director of Innovation and Digital Health, said: “The new Mediclinic app will become our first digital portal that will reshape the way patients access care. The app will become a unified platform that enables new partnerships, smarter services and personalized health journeys across the entire Mediclinic ecosystem.”

As the UAE continues to enhance its digital health system, Mediclinic confirms through this investment its commitment to leading the future of care towards a more intelligent and integrated model that puts the patient at the heart of the experience. The application is now available on the Apple and Google Play stores, providing a modern and integrated way to manage health and care.