Top tips for travelers with the start of the limited operation of flights to and from the Emirates

In light of the limited operation of flights as a result of the closure of airspace in the region, national airlines called on travelers to adhere to a number of regulatory guidelines to ensure smooth travel during the current phase.

Do not go to the airport without prior notice

Airlines stressed the need for travelers not to go to the airport unless they receive an official notification confirming the operation of their flight or their re-booking, in light of operating only a limited number of flights and keeping the rest of the flights suspended until further notice.

Constant checking of flight status

The companies stressed the importance of checking the status of flights through the official websites, and following up on the operational updates that are published continuously as the situation develops.

Update contact information

Airlines called on customers to ensure that contact information is updated via the “Manage Reservation” pages, to ensure receipt of notifications regarding any change, cancellation, or rescheduling of flights.

Rebooking without additional fees

The data issued indicated that affected travelers can rebook on alternative flights to the same destination within a specified period from the original travel date without additional fees, with the possibility of communicating with the airline directly or through the travel agent depending on the booking method.

Request a refund for tickets

Airlines have provided the option to request a refund for tickets via designated electronic forms or through travel agents, for reservations made through them.

Use official channels of communication

Companies indicated that call centers are experiencing high pressure as a result of the increase in inquiries, calling on customers to be patient and use official digital channels to obtain assistance and follow the latest developments.

Safety priority and follow-up of developments

Airlines have confirmed that the safety of passengers and aircraft crews remains the highest priority, and that the resumption of full operational operations will remain linked to developments in the situation and meeting all safety standards.