A global report inspired by the UAE’s model of assistive artificial intelligence to develop the government work system

Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs, confirmed that the UAE, with the visions of its leadership, has established an advanced future government model, transformed it into an inspiring success story for governments around the world, and has become an example to follow for all ambitious countries to turn creating the human future into a higher goal for government work.

This came on the occasion of the World Economic Forum issuing a new report on the future of artificial intelligence assistance in government work, in which it was inspired by the experience of the UAE government in employing advanced technologies, considering its experience in designing and developing the government human resources assistant supported by artificial intelligence as a pioneering model to be emulated in developing government work around the world.

The report aims to provide an integrated framework that enables governments to move assistive artificial intelligence from the experimental stage to the stage of large-scale application, in order to achieve added value that can be developed. It presents an innovative model for assessing government readiness that focuses on 70 basic government functional tasks according to two main dimensions: the capabilities of assistive artificial intelligence, and the complexity of implementation. It then classifies tasks into high, medium, and low readiness levels, providing a clearer basis for prioritization.

Mohammed Al Gergawi said, “The Emirati experience in adopting artificial intelligence applications, which is witnessing continuous development in various fields of work and services, has strengthened the country’s position and leadership globally, and transformed it into a global model in anticipating and creating the future of government work. He pointed out that every achievement enhances this position and reflects a strategic approach that places artificial intelligence at the heart of the paths of development and positive change, in a way that serves society and improves the quality of life.”

He added that the World Economic Forum report represents a new international testimony to the advanced level reached by the UAE government, noting that the UAE government, under the guidance of leadership, is moving forward in developing an advanced government system that aims to transform 50% of its sectors, services and operations into models based on self-executing artificial intelligence within two years, thus enhancing its global leadership in this field.

The Minister of Cabinet Affairs stressed that this system will support national efforts to develop the government work model according to a clear future vision that enhances the UAE’s position as a global center for innovation, by expanding the uses of artificial intelligence to improve the quality of life, develop services, and support the national economy.

Open global dialogue
The report “The Future of Assisted Artificial Intelligence in Government Work,” issued by the World Economic Forum in cooperation with the Global Center for Government Technology in Berlin and Cap Gemini, was launched as part of an open global dialogue on the adoption of this technology in the government sector, organized by the forum with broad participation from experts and decision makers, in which Mohammed bin Taliah, Assistant Minister of Cabinet Affairs for Government Knowledge Exchange, Executive Director of Technology at the World Economic Forum, Timo Graf von Königsmarck, General Director of Cap Gemini Invent Germany, and Valeria Ionan spoke. Advisor for Digital and Defense Affairs at the Ministry of Digital Transformation of Ukraine, Manuel Kilian, Director General of the Global Technology Center in Berlin, and Mark Reinhardt, Head of the Global Industry Sector in the Public Sector at Cap Gemini Germany.

The dialogue session discussed possible mechanisms for governments that support them in achieving qualitative value for the uses of assistive artificial intelligence, and ways to enhance governance to ensure the preservation of trust, transparency and flexibility. It also reviewed the UAE’s experience in adopting artificial intelligence in government, and its new directions to transform 50% of its sectors, services and operations into models based on self-executing artificial intelligence during the next two years.

The UAE
The report highlighted four prominent international experiences in employing assistant artificial intelligence, including the UAE’s experience in developing a government human resources assistant, along with similar initiatives in Ukraine and Germany.

The report indicates that the Federal Authority for Government Human Resources in the United Arab Emirates launched this assistant as part of an ambitious plan to integrate artificial intelligence into government operations and simplify procedures. The assistant provides an interactive interface that supports more than 130 digital services, and automates a wide range of employee self-service transactions, with its first phase focusing on the most common inquiries of a procedural and legal nature.

The report confirms that the results indicate that the Human Resources Assistant succeeded in resolving and processing more than 80% of inquiries about human resources legislation and policies automatically, which contributed to accelerating the response, improving its accuracy, and providing smooth services to more than 50,000 employees. It also contributed to re-engineering workflow and reducing human intervention, allowing specialists to focus on strategic, value-added tasks.

A qualitative transformation
The report confirms that assistive artificial intelligence represents a qualitative transformation that goes beyond automating tasks to building a system capable of planning, coordinating, and implementing multi-step work in an interconnected manner. It indicates that for governments facing the challenges of improving services, raising efficiency, and enhancing response capacity, this transformation provides a major opportunity to redesign work mechanisms and achieve results.

The report provides a practical framework for measuring readiness, which helps governments identify areas in which assistive artificial intelligence can be applied responsibly and effectively, and evaluates 70 essential government tasks, through two basic criteria: The capabilities of assistive artificial intelligence, and the complexity of implementation, are monitored according to high, medium, and low readiness levels, providing an effective tool for prioritization.

The report notes that 50% of the government tasks evaluated combine relatively high capabilities with manageability, which indicates that widespread adoption in the government sector has become possible in the appropriate institutional environments. Top areas include cybersecurity monitoring readiness, providing public information, and monitoring systems performance.

He stresses the importance of starting with functional tasks that achieve clear public value and whose risks can be better managed, so that early applications of assistive artificial intelligence contribute to building confidence and institutional capabilities.

He stresses that success does not depend solely on technical readiness, and that responsible implementation requires clear governance, accountability, transparency, legal clarity, data quality, organizational readiness, and effective human supervision.

He stresses the importance of the motivation for developing and adopting assistive artificial intelligence being its ability to improve results, accelerate services, and improve administrative efficiency, while adhering to governance frameworks that ensure the ethical and proper use of this technology.

The report stresses the importance of dealing with assistive artificial intelligence as a strategic capability for the government sector, and recommends a gradual, evidence-based approach in disseminating its applications, starting from the functional tasks with the highest readiness, and using early applications to test governance practically. It explains that a survey conducted by Cap Gemini, which included 350 government institutions around the world, showed that 90% of institutions plan to explore or apply assistive artificial intelligence within two to three years.
The report stresses that governments that approach assistive AI with discipline and strategic planning will not only improve their operations, but will shape standards and expectations for how to manage this advanced technology in the public interest.