Mohammed bin Rashid Housing Establishment is leading innovation by fully embracing cloud computing

The Mohammed bin Rashid Housing Establishment announced the achievement of a qualitative achievement in the process of digital transformation by moving to cloud computing entirely, enhancing the flexibility of its systems, its operational efficiency, and the flexibility of dealing with disasters and crises, in a way that supports its ongoing efforts to provide innovative and sustainable housing services that meet the aspirations of citizens and enhance their quality of life.
Switching to cloud computing reduces the time it takes to process requests, ensures data accuracy, and enhances cybersecurity. It also enables the organization to expand rapidly and at low costs, which makes this transformation a strategic step to support Dubai’s future vision and achieve sustainability.
The Foundation confirms that this achievement is in line with Dubai’s ongoing efforts to achieve comprehensive digital transformation that contributes to enhancing the quality of life, and achieving Dubai’s future vision as a leading global center in technology and smart services in line with the Dubai Digital Strategy and the Dubai Urban Plan 2040.
Memorandum of understanding with Microsoft
This transformation came after the signing of a memorandum of understanding between the Mohammed bin Rashid Housing Establishment and Microsoft at the organization’s headquarters. The agreement was signed by Dilal Khalifa Al Falasi, Assistant Executive Director of the Corporation’s Corporate Support Sector, and Naeem Yazbek, General Manager of Microsoft UAE.
The memorandum aims to enhance cooperation in the field of digital transformation and technological innovation to support improving customer experience and developing services in a sustainable manner.
In this context, Talal Al Ali, Director of the Digital Transformation Department, said: “Our move to cloud computing represents a strategic step that enhances the quality of housing services, contributes to achieving sustainability and meeting customers’ aspirations in line with Dubai’s future vision.”
For his part, Naim Yazbek said: “We at Microsoft are committed to supporting government institutions in achieving digital transformation, and providing innovative technical solutions that enhance the efficiency of services and contribute to achieving sustainable development.”

Strategic benefits
Adopting cloud computing allows the organization to achieve many strategic benefits that enhance the efficiency of operations and the quality of services provided. By processing data faster and more accurately, the cloud speeds up procedures and reduces operational errors. It also provides advanced levels of cybersecurity through modern protection protocols that guarantee the integrity and privacy of information. In addition, cloud computing enhances the ability to expand, as it allows an organization to add resources easily and at low costs, which supports its plans for future growth. Moreover, cloud systems are characterized by their high flexibility and ability to quickly recover from failures, which ensures the continuity of service provision without interruption, which enhances customer confidence and achieves the required operational efficiency.

Innovative systems
The Mohammed bin Rashid Housing Establishment relies on cloud computing to operate a set of innovative systems that enhance the efficiency of its operations and services provided. At the forefront of these systems is the housing system, which contributes to accelerating the processing of housing requests with high accuracy through direct linkage with the relevant government agencies. The contractor payments system also supports the management of payments in a smooth and transparent manner, which contributes to enhancing the financial operations associated with projects.
As for customer relationship management, it is an advanced system that improves customer experience efficiently and quickly. Regarding the quality of services, the Asset Maintenance System is an effective tool for organizing and managing maintenance requests, ensuring the provision of reliable and high-quality services. In addition, the corporate intelligence system represents a fundamental pillar in making strategic decisions, as it relies on artificial intelligence techniques to analyze big data and extract valuable insights that enhance institutional performance.

Developing human resources
In addition to digital transformation, the organization organizes workshops and training programs to enhance the digital skills of its employees, which contributes to enabling them to use cloud systems efficiently.

A vision towards the future
This transformation reflects the Mohammed bin Rashid Housing Establishment’s commitment to leadership in providing innovative and sustainable housing solutions. It also strengthens its position as one of the most prominent housing institutions pioneering digital transformation in the world.