DEWA unveils a roadmap for employing artificial intelligence technologies

Dubai Electricity and Water Authority (DEWA) welcomed the year 2025 by reviewing a comprehensive roadmap for employing generative artificial intelligence technologies, and launching a strategic framework aimed at integrating these technologies, the most important of which is “Microsoft 365 Copilot,” in all its operational and service operations.

This came during an event attended by the Managing Director and CEO of the Authority, Saeed Mohammed Al Tayer, the Executive Vice President of the Innovation and Future Sector, and the Authority’s senior management team. Engineer Marwan bin Haider.

The authority stated in a statement yesterday that the new framework aims to enhance operational efficiency and improve customer experience and happiness, which consolidates the authority’s position as a pioneer in technical innovation at the government level.

Al Tayer affirmed the authority’s commitment to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, which calls for keeping pace with the latest global innovations and technologies.

He said: “At the Authority, we are working to anticipate and create the future, in line with the UAE National Strategy for Artificial Intelligence 2031, by adopting innovative digital solutions that enhance the country’s competitiveness, ensure rapid response to global changes, and open new horizons for sustainable growth in the energy and water sectors.” The Authority’s journey with artificial intelligence began in 2017, when it was one of the first service institutions in the world to adopt “Copilot” technology from Microsoft. The Authority was also the first to use GBT chat technology to improve its services and enhance customers’ experience through its digital channels, including its virtual employee, “Rammas.”

As part of its ongoing efforts to enhance innovation and digital transformation, the Authority has expanded the scope of the use of generative artificial intelligence techniques to include a wide range of vital fields, including “Rammas for Business Enhancement” and “Rammas for Customers”, information security, and the machine learning tool from “SAP”. And the digital employee experience, and the Authority’s assessment center, in addition to human resources services, security policies, financial data, and your electronic services portal.