المملكة: An investigation to determine the causes of service outages in the southern region
The Authority’s Board of Directors confirmed the continuation of its meeting with the Board of Directors of the Saudi Electricity Company to follow up on efforts to restore electrical service to affected subscribers as soon as possible. The Board also stressed the need to expedite the restoration of service to all consumers.
Electrical service
In this context, the Authority’s Board of Directors directed the Saudi Electricity Company to conduct a comprehensive and urgent internal investigation to determine the technical or operational reasons that led to this outage, and to submit a detailed report on the results.
The Authority’s Council affirms its commitment to following up on the measures taken to ensure that the company adheres to the technical and operational standards that ensure the continuity of electrical service, as this comes within the framework of the Authority’s responsibility towards protecting the rights of consumers in all regions of the Kingdom.
The Saudi Electricity Regulatory Authority is following with great interest the interruption of electrical service in a number of governorates in the southern region, which began at 16:01, as service has begun to be gradually restored to consumers by the service provider, and the Authority confirms its keenness to take all measures to restore service.— Saudi Electricity Regulatory Authority (@SERA_Gov) January 25, 2025
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