“Voluntary withdrawal” .. A procedure to protect the consumer and ensure the quality and safety of food products circulating in the markets

The Food and Drug General Authority confirmed that the voluntary withdrawal implemented by food establishments in a proactive manner to withdraw their products from the markets when they know or doubt that there is any defect related to it, helps in protecting the health of consumers, and ensuring the quality and safety of the traded products. She pointed out that the withdrawal of products voluntarily global practice It is applied by food facilities under the supervision of the supervisory authorities to ensure the safety of consumers, and this does not drop The procedure is the legal responsibility towards the facility for any damages that may arise due to the product, in accordance with the regulations and regulations in force.

This procedure reflects the commitment of the facility to the food system and its executive regulations, and the concern for its reputation and the safety of its customers, as the facilities resort to voluntary withdrawal either because of the discovery of a state of pollution for the product, or in the event of quality problems and the product and the product is not committed to the approved standards, or when there are errors in the food card or the information written On the product, or due to defects in packaging or manufacturing, consumers may be exposed to health risks or affect Product safety.

The Food and Drug Authority shall supervise the withdrawal process, after receiving the communication from the facility regarding its intention to withdraw its products voluntarily and clarify the reasons for this while providing data on the quantities of the drawn product, the scope of distribution and the procedures followed, where the “Authority” continues the practical to ensure their implementation according to the approved standards that guarantee The markets are free of these products.

The “Authority” indicated that if the matter is required to publish an official warning, it will refer to the facility’s initiative to implement the withdrawal and take appropriate measures to withdraw the product from the markets, and the facilities can contact immediately with it via the unified number: (19999) and e -mail: (Alert.food@ SFDA.gov.sa).