Health renews its commitment to protecting patient rights and enhancing the quality of services

Coinciding with the International Consumer Protection Day, the Ministry of Health renewed its full confirmation of the protection of patients ’rights and the promotion of the quality of health services provided. This commitment is an extension of the Ministry’s efforts to improve the experience of beneficiaries and ensure that they obtain comprehensive and integrated care according to the highest international standards.

This is also in line with the goals of the health sector transformation program, which emanates from the Kingdom’s 2030 vision, which aspires to build a “vital society” whose members enjoy a healthy and sustainable life.

In the context of these efforts, the Ministry of Health concluded the agreement of the level of service with the Consumer Protection Association, with the aim of defining the rights and duties of consumer in the health sector periodically and clearly.

The agreement seeks to enhance the quality of health services and protect patient rights to ensure the highest levels of satisfaction and benefit.

The Ministry also issued a “patient rights and responsibilities document”, which is a comprehensive reference that defines the necessary frameworks to protect the rights of beneficiaries.

The document includes ensuring patients obtaining safe health care, preserving the confidentiality of their information, and their right to view the details of active treatment and participation plans in medical decisions,

The document also gives them the right to submit notes and complaints without affecting the quality of health care they receive.

In support of these joint efforts, the Ministry of Health called for a “consumer guide”, which was issued by the Consumer Protection Association.

The guide aims to set clear criteria that ensure that everyone obtains fair and advanced services, especially in the health sector, in a way that enhances patients’ awareness of their rights and contributes to improving their health experience.

The Ministry confirms its continuation in developing the health sector by launching qualitative initiatives concerned with raising the efficiency of health services, ensuring their sustainability, and improving patient experience.

These efforts seek to achieve the highest levels of satisfaction with beneficiaries, in line with their aspirations and enhances confidence in the health system.