Dubai Municipality launches the first phase of the “virtual appointment system” to enhance the customer’s experience

Dubai Municipality announced the launch of the first phase of the virtual dates system, which aims to enhance the experience of customers in inquiring about the steps for applying for municipal services, enabling them to obtain answers to their inquiries, and following up their requests in the simplest, least costly and time -to -time way and without the need to visit service centers, as part of their targets and efforts in upgrading the level of services and easy access to them through unified channels.

The virtual appointment system is in line with the targets of “360 Services Policy for the Dubai Government”, to provide smooth, proactive and integrated services, keeping pace with the expectations of customers, enhancing communication with them through customized, united and smooth channels, in addition to achieving the target of providing 100% of services without the personal attendance of the customer, and contributing to reducing the visit of customers to the service providing centers, and providing more than 300 thousand working hours annually in a government Dubai.

The Director of the Department of Trade Traders in the Dubai Municipality, Manal Bin Yarouf, stressed that the virtual dates system integrates with the continuous efforts of the Dubai Municipality to develop the experience of customers and improve the services provided to them by facilitating and simplifying procedures, ensuring the provision of the best levels of service that meets their needs and expectations and achieve their happiness and satisfaction, in the simplest and most smooth and smooth ways and brief and short of effort and time.

“The first phase of the system covers more than 50% of the total services of Dubai Municipality in the various fields that are supervised and managed, with a total of 65 services, where we will remain aware and communicate with the dealers to know their opinions and their experience with the virtual dates system, in order to employ them in the optimal way to develop and improve the experience and services provided.”

She added: “The work is currently underway to complete the development and design of the system’s stages, which will be announced successively, as it will be more comprehensive in terms of covering the rest of the services, in an obligation to achieve its strategic goal in making people happy by developing proactive and integrated services that exceed the expectations of customers and reflect positively at the level of the quality of their lives.”

Dubai Municipality is constantly keen to study the needs and requirements of customers, in order to employ them in developing services and systems in accordance with best practices in the field of customer service that preserves the time and effort of customers, in a way that confirms its priorities in enhancing the comfort and satisfaction of customers and providing the most quality and efficient services for them.