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المملكة: Urgent uniform tariffs and fast delivery .. 15 major requirements for controlling the gas market
The Ministry of Energy confirmed that the adherence to the provisions of the distribution system Dry gas. Standing, retail cylinder sales. Organizational rulings
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The guide includes several regulatory provisions that the licensed bodies are committed, including raising the number of days and hours of work when needed according to what the ministry sees, announcing any changes in prices, and providing information to the consumer in Arabic with the possibility of using other languages, and the service provider is also obligated to provide multiple payment methods that include electronic payment, points of sale, payment system, or cash payment. The distribution of liquid petroleum gas in bulk, the evidence explained the need to provide service in all regions of the Kingdom according to the specified periods, and to provide it according to the approved tariff, and publish the details of the service and prices through the website and the means of communication, in addition to providing multiple channels for communication that include the unified number, the site, e -mail and smart applications, and the consumer notification when accepting or canceling the request, providing the possibility of tracking the request and communicating with the delegate, and setting up a mechanism to verify Providing the service, and compensating the consumer in the event of damages resulting from the tank or its accessories. After providing the proof of payment and proving the consumer’s bank account number, in addition to notifying it as soon as the amount is returned, compensated or returned the balance. The mechanism for dealing with requests
The Ministry obligated the service providers to set a mechanism to deal with requests that cannot be delivered, and obliging workers to wear a suitable uniform that reflects a professional appearance appropriate to the nature of the work, in addition to their commitment to clear procedures to provide the service. It confirms the receipt of the application and shows its type, number, financial compensation and payment methods, followed by another notice within 48 hours that includes the date and time of implementation and the driver’s data, with the possibility of submitting an alternative date when the specified date is not appropriate, and prior communication with the consumer for coordination. The consumer has through the available means such as handling, text messages or email, while preserving it according to the applicable systems. He also explained the cases in which the implementation of the service is stopped, and includes the existence of violations related to security and safety, or the issuance of an order from a competent authority, or non -payment." target ="_Blank"> The gas index to 20%, not tampering with or modifying the tank, paying dues through the approved channels, ensuring easy access to the site, responding to the delegate, updating communication data, and making sure of the safety of gas equipment. Retail gas cylinders’ obligations < /h2>
The evidence for specific obligations for service providers Retail gas cylinders , the most prominent of which is the provision of all types of approved cylinders, selling them according to the official tariff, enabling the consumer to view prices, equipping points of sale with safety and warning signs, and obliging workers to wear official uniforms and personal protection equipment, ensuring cleanliness and safety of cylinders and their valves. Consumer notification when accepting or canceling the application, implementing the application within a period not exceeding six hours, with the ability to track the request and communicate with the delegate, download and download cylinders as part of the service, the presence of a mechanism to address the troubled requests, verify the consumer receipt of his request, and provide flexible payment options that include pre -payment or upon delivery using the approved means. /> This comprehensive guide aims to organize the market for distribution and sale of liquid oil gas in a way that enhances the efficiency of the service, preserves the rights of consumers, and supports the digital transformation in the procedures for demand, payment and communication, within the efforts of the Ministry of Energy in developing a reliable and sustainable environment for energy services in the Kingdom. - For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
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The guide includes several regulatory provisions that the licensed bodies are committed, including raising the number of days and hours of work when needed according to what the ministry sees, announcing any changes in prices, and providing information to the consumer in Arabic with the possibility of using other languages, and the service provider is also obligated to provide multiple payment methods that include electronic payment, points of sale, payment system, or cash payment. The distribution of liquid petroleum gas in bulk, the evidence explained the need to provide service in all regions of the Kingdom according to the specified periods, and to provide it according to the approved tariff, and publish the details of the service and prices through the website and the means of communication, in addition to providing multiple channels for communication that include the unified number, the site, e -mail and smart applications, and the consumer notification when accepting or canceling the request, providing the possibility of tracking the request and communicating with the delegate, and setting up a mechanism to verify Providing the service, and compensating the consumer in the event of damages resulting from the tank or its accessories. After providing the proof of payment and proving the consumer’s bank account number, in addition to notifying it as soon as the amount is returned, compensated or returned the balance.
The mechanism for dealing with requests
The Ministry obligated the service providers to set a mechanism to deal with requests that cannot be delivered, and obliging workers to wear a suitable uniform that reflects a professional appearance appropriate to the nature of the work, in addition to their commitment to clear procedures to provide the service. It confirms the receipt of the application and shows its type, number, financial compensation and payment methods, followed by another notice within 48 hours that includes the date and time of implementation and the driver’s data, with the possibility of submitting an alternative date when the specified date is not appropriate, and prior communication with the consumer for coordination. The consumer has through the available means such as handling, text messages or email, while preserving it according to the applicable systems. He also explained the cases in which the implementation of the service is stopped, and includes the existence of violations related to security and safety, or the issuance of an order from a competent authority, or non -payment." target ="_Blank"> The gas index to 20%, not tampering with or modifying the tank, paying dues through the approved channels, ensuring easy access to the site, responding to the delegate, updating communication data, and making sure of the safety of gas equipment. Retail gas cylinders’ obligations < /h2>
The evidence for specific obligations for service providers Retail gas cylinders , the most prominent of which is the provision of all types of approved cylinders, selling them according to the official tariff, enabling the consumer to view prices, equipping points of sale with safety and warning signs, and obliging workers to wear official uniforms and personal protection equipment, ensuring cleanliness and safety of cylinders and their valves. Consumer notification when accepting or canceling the application, implementing the application within a period not exceeding six hours, with the ability to track the request and communicate with the delegate, download and download cylinders as part of the service, the presence of a mechanism to address the troubled requests, verify the consumer receipt of his request, and provide flexible payment options that include pre -payment or upon delivery using the approved means. /> This comprehensive guide aims to organize the market for distribution and sale of liquid oil gas in a way that enhances the efficiency of the service, preserves the rights of consumers, and supports the digital transformation in the procedures for demand, payment and communication, within the efforts of the Ministry of Energy in developing a reliable and sustainable environment for energy services in the Kingdom. - For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
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The Ministry obligated the service providers to set a mechanism to deal with requests that cannot be delivered, and obliging workers to wear a suitable uniform that reflects a professional appearance appropriate to the nature of the work, in addition to their commitment to clear procedures to provide the service. It confirms the receipt of the application and shows its type, number, financial compensation and payment methods, followed by another notice within 48 hours that includes the date and time of implementation and the driver’s data, with the possibility of submitting an alternative date when the specified date is not appropriate, and prior communication with the consumer for coordination. The consumer has through the available means such as handling, text messages or email, while preserving it according to the applicable systems. He also explained the cases in which the implementation of the service is stopped, and includes the existence of violations related to security and safety, or the issuance of an order from a competent authority, or non -payment." target ="_Blank"> The gas index to 20%, not tampering with or modifying the tank, paying dues through the approved channels, ensuring easy access to the site, responding to the delegate, updating communication data, and making sure of the safety of gas equipment.
Retail gas cylinders’ obligations < /h2>
The evidence for specific obligations for service providers Retail gas cylinders , the most prominent of which is the provision of all types of approved cylinders, selling them according to the official tariff, enabling the consumer to view prices, equipping points of sale with safety and warning signs, and obliging workers to wear official uniforms and personal protection equipment, ensuring cleanliness and safety of cylinders and their valves. Consumer notification when accepting or canceling the application, implementing the application within a period not exceeding six hours, with the ability to track the request and communicate with the delegate, download and download cylinders as part of the service, the presence of a mechanism to address the troubled requests, verify the consumer receipt of his request, and provide flexible payment options that include pre -payment or upon delivery using the approved means. /> This comprehensive guide aims to organize the market for distribution and sale of liquid oil gas in a way that enhances the efficiency of the service, preserves the rights of consumers, and supports the digital transformation in the procedures for demand, payment and communication, within the efforts of the Ministry of Energy in developing a reliable and sustainable environment for energy services in the Kingdom. - For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
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The evidence for specific obligations for service providers Retail gas cylinders , the most prominent of which is the provision of all types of approved cylinders, selling them according to the official tariff, enabling the consumer to view prices, equipping points of sale with safety and warning signs, and obliging workers to wear official uniforms and personal protection equipment, ensuring cleanliness and safety of cylinders and their valves. Consumer notification when accepting or canceling the application, implementing the application within a period not exceeding six hours, with the ability to track the request and communicate with the delegate, download and download cylinders as part of the service, the presence of a mechanism to address the troubled requests, verify the consumer receipt of his request, and provide flexible payment options that include pre -payment or upon delivery using the approved means. /> This comprehensive guide aims to organize the market for distribution and sale of liquid oil gas in a way that enhances the efficiency of the service, preserves the rights of consumers, and supports the digital transformation in the procedures for demand, payment and communication, within the efforts of the Ministry of Energy in developing a reliable and sustainable environment for energy services in the Kingdom.
- For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
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