المملكة: Urgent 1000 riyals in compensation for power outages more than 6 hours … strict criteria for consumer protection
The Saudi Organization for Organizing Electricity ”Directory of the Standards of the Electrical Service Standard" It aims to enhance the quality of the electrical service provided to consumers and motivate service providers to adhere to advanced performance levels, while ensuring compensation for consumers in the event of failure to fulfill the specified standards." target ="_Blank"> The electricity system issued by royal decree "M/44" On 16 Jumada al -Awwal 1442 AH, and the executive regulations of the electricity system issued by the decision of the Board of Directors of the Authority No. "02/43"In addition to the electrical service provision of a number "46/430" On 1 Rajab 1430 AH." target ="_Blank"> Electrical service licensed to transport or distribution and retail, as it includes all categories of consumers without exception, including the residential, commercial, governmental, industrial and agricultural sector." Whoever applies for the delivery or amendment of the service, means “comprehensive extinguishing" Full interruption of electrical nutrition from an area according to specific criteria. />
A registration request or cancellation of the meter must be implemented within 3 working days from submitting the application and the required documents. The consumer deserves 100 riyals compensation in the event of delay, in addition to 20 riyals for each additional working day. The applicant deserves a compensation of 400 riyals, in addition to 20 riyals for each day delay. It is worth a compensation of 100 riyals, in addition to 100 riyals for each additional delay hour. After the planned interruption
must be returned to the service within 6 hours of the actual interruption time, and in the event of exceeding the period, the consumer is compensated for 200 riyals, and an additional 50 riyals for each delay hour. The damaged 50 riyals, and an additional 50 riyals for each delay hour. The beneficiaries, if their number increases. The regulations provider of the service to address complaints within 5 working days, and in the event of delay, the consumer is compensated for 100 riyals, in addition to 50 riyals for each day delay. Without the need to file a complaint or a claim, and compensation is disbursed either by adding it to the bill or by transferring it to the bank account.
- For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
