“Bede Bahrain” enhances the efficiency of the customer service experience by adopting solutions powered by artificial intelligence

Bede Bahrain, the innovative financing solutions application, announced the launch of a new service powered by artificial intelligence that enhances the customer service experience. The new service includes a chatbot powered by artificial intelligence (AI Chatbot), and an intelligent interactive voice response (AI IVR) system, designed to provide smoother and clearer interactions throughout the customer journey.

The new service, now available on WhatsApp (+973 13633333 and bede.bh), was developed with the support of the latest digital innovations provided by Zain Bahrain, representing an important achievement in Bede Bahrain’s digital transformation journey.

Bede Bahrain also works to enhance accessibility and convenience for its customers and simplify the inquiry process, ensuring continuous interaction 24 hours a day, 7 days a week via digital and voice channels supported by integrated artificial intelligence technologies and smart interactive voice response system technology.

The chatbot, based on generative artificial intelligence, delivers a sophisticated, human-like interactive experience, allowing customers to easily inquire about products and services or monitor order status in real-time. At the same time, the voice system delivers all IVR messages in a natural, clear and consistent voice that matches the local dialect, improving message clarity and enhancing customer satisfaction.

Abdul Nasser Al Rayes, CEO of Bede Bahrain, said: “Our mission at Bede Bahrain is to create digital solutions that facilitate the lives of our customers and enhance their experience. The launch of the chatbot service supported by artificial intelligence has contributed to the development of the customer service experience, by improving the speed of response and ease of interaction. This technology also allows Bede Bahrain to remain in constant contact with its customers at any time, from anywhere, in a natural and smooth way.”

Abdullah Salmeen, Chief Customer Service Officer at Zain Bahrain, commented: “Zain Bahrain is proud to support Bede Bahrain through its advanced solutions in the field of artificial intelligence, with the aim of enhancing customer experience in an effective and innovative manner. This cooperation embodies Zain’s firm commitment to leading the digital transformation process in the Kingdom, through the most prominent technology solutions to create smarter and easier interactions with customers in various sectors.”

Bede Bahrain’s AI-powered customer engagement platform represents a milestone in Bahrain’s digital transformation journey, as it exemplifies how innovation in the field of artificial intelligence, supported by Zain Bahrain, can redefine the concepts of convenience, efficiency and accessibility for customers across the Kingdom.

Bede continues to develop innovative solutions that make it easier for individuals to access finance in a way that is in line with the demands of the digital age. The application is characterized by a simplified registration process and few requirements, as the user can apply for Islamic financing in a few minutes, from anywhere, and at any time throughout the week. After approval, the financing amount is transferred directly to the customer’s account, ensuring a comfortable, fast and secure experience.

Customers can apply for financing through the application, or find out more details via our website www.bede.bh and contact customer service staff around the clock on +973 13633333.