Bahrain Islamic Bank adopts the “Collective Know Your Customer” service within its national digital infrastructure

Bahrain Islamic Bank (BisB), the leading bank in providing simplified Islamic digital banking services in the Kingdom of Bahrain, announced that it is the first of its kind in the Kingdom to adopt the “Bulk Know Your Customer” (Bulk KYC) service through the Developed Electronic Key for Business (EKEY-B) service – the national digital solution for the “Know Your Customer” service intended for the private sector, which was developed by Beyon Connect within the framework of a strategic partnership with the Information and e-Government Authority.

This achievement represents a pivotal collaboration station that highlights the ability of modern compliance tools to integrate with a secure, user-focused digital architecture. Bahrain Islamic Bank played a major role in supporting the development and testing of the EKEY-B platform, which contributed to transforming innovation concepts into practical applications that serve the banking sector.

On this occasion, Mrs. Fatima Al Alawi, CEO of Bahrain Islamic Bank, said: “We consider innovation a strategic pillar that enables us to provide more advanced services to our valued customers, enhance compliance levels, and ensure the readiness of our operations for the future. Our success in adopting the collective ‘Know Your Customer’ service reflects our continued commitment to adopting the latest technologies in line with national priorities. This service is a fundamental step towards automating processes, improving data accuracy, and providing faster, safer and smoother banking experiences for our business customers. We are also proud of our partnership with Beyon Connect in this important chapter in the digital development process in the Kingdom of Bahrain.”

For his part, Executive Vice President of Operations and Governance at the Information and e-Government Authority, Dr. Khaled Al-Mutaweh said that the launch of the “Bulk Know Your Customer” (Bulk KYC) service represents an advanced step within the framework of implementing the national plan for digital transformation in the Kingdom of Bahrain, and also embodies the Authority’s commitment to providing safe and integrated services that focus on the needs of citizens in the public and private sectors. Dr. praised. Khaled announced that Bahrain Islamic Bank has joined this important project, in order to support the ongoing digital transformation process in the Kingdom.

In this regard, Mr. Christopher Heald, CEO of Beyon Connect, said: “Bahrain Islamic Bank’s relationship with us has been more than just a customer and service provider partnership; He was a true partner in the development of the platform from its early stages until the first actual adoption of the collective KYC service. We are grateful for his collaboration and leadership in innovation, compliance and user experience that has helped shape what this platform can achieve.”

The “Collective Know Your Customer” service allows banks to verify and update the data of a large number of customers in a secure manner, relying on reliable government data, in line with the requirements of the Central Bank of Bahrain regarding “Know Your Customer” procedures and combating money laundering and financing of terrorism, in addition to the Personal Data Protection Law. This service is designed to automate periodic verification processes and reduce manual intervention, thus increasing the accuracy and efficiency of customer due diligence procedures.

As the financial system in the Kingdom continues to develop, and its move towards adopting the national digital authentication framework supported by the developed electronic key service eKey 2.0, Bahrain Islamic Bank is emerging as a role model for safe, responsible, and future-proof implementation across the banking sector.

Registration for the collective “Know Your Customer” service is open to all financial institutions licensed through the Electronic Key for Business (EKEY-B) service, until the end of 2025.