New details await passenger train users in the country

Etihad Rail Company revealed new details awaiting users of the passenger train expected to operate later this year, as it will provide various options for frequent travelers, families and businessmen, enhanced with Wi-Fi services and phone charging.

The company confirmed that the travelers’ experience was designed based on individuals’ daily needs and the way they live, work and move in the UAE, to provide them with a modern, comfortable and reliable option for transportation between cities, giving them a better time and higher trip quality, while contributing to supporting the country’s goals for sustainable mobility.

Etihad Rails Executive Vice President for Passenger Services, Azza Al Suwaidi, said: “Today we are moving from the stage of infrastructure development to consolidating the concept of passenger experience, in which the traveler is the center of every decision. We are working to develop a service that is not used only out of necessity, but rather is chosen by individuals out of conviction, because it blends seamlessly with their daily lifestyle and gives them a more comfortable and reliable transportation experience.”

Al Suwaidi added: “Reliability is everything. Etihad trains will provide a truly reliable journey, so that the traveler can arrange his day with confidence and reassurance, and regain time that he can invest in what matters to him.”

The passenger train network will provide frequent travelers with a travel experience based on reliability and peace of mind, as they can plan their daily activities thanks to regular flights, guaranteed seating and a peaceful environment on board the trains, transforming the travel experience into a productive and relaxing time suitable for relaxation.

As for businessmen, when the passenger train is operational, it will provide them with a professional and connected environment that keeps pace with their work requirements, as the Wi-Fi connectivity service, in addition to individual power outlets in each seat, and modern interior designs, allow them to work, prepare for their work, or even relax while traveling between the main vital economic centers in the country.

Families and leisure travelers will benefit from a safe and comfortable means of transportation that will expand their access to exploring the Emirates, as the passenger railway network is designed to make trips more enjoyable and simple without passengers worrying about the challenges of driving cars over long distances.

The passenger train will also provide family seating options so that parents and children can sit together comfortably, in addition to a luggage storage service that will meet their needs for weekend trips, official holidays, and visits to relatives. This gives families a better opportunity to relax and enjoy a stress-free travel experience.

In addition to comfort, the passenger train will provide families with a greater opportunity to spend their time together. With no need to focus on traffic and driving, families can enjoy spending their time together by talking, playing, reading and sharing their moments, so that the trip becomes part of their distinctive experience on the passenger train, in line with the goals of the Year of the Family 2026 regarding building a cohesive family and enhancing their quality of life.

Passenger experience with an Emirati identity

The passenger transport network was developed to be a national service with a clear Emirati identity, reflecting the spirit and values ​​of the country in every detail.

From the design of the stations to the experience of traveling on board the trains, the network reflects the UAE’s values ​​​​based on safety and quality, enhancing a sense of pride and belonging among citizens and residents alike.

This experience is based on solid foundations of safety and reliability, supported by international best practices and strict operational standards, to provide a safe and high-quality service that contributes to supporting societies today and extends its positive effects to generations to come, in a reflection that combines the country’s ancient heritage and its ambition for the future.