The “Happiness Vehicle” arrives at the homes of citizens in Dubai to complete their transactions

Dubai Municipality called on the citizens of the emirate to complete their municipal transactions from their homes during the holy month of Ramadan, to save time, through the “Happiness Vehicle” service, which transports government services directly to the door of the house, in a step aimed at saving time and effort for customers, and contributes to enhancing their comfort, especially senior citizens and people of determination.

It stated in its report that the “Happiness Vehicle” carried out 51 field visits during the month of February, during which it provided a group of different municipal services to customers in their homes.

She stressed that the initiative comes within an integrated system of smart and innovative services that she is constantly developing, in line with the aspirations of the community in Dubai.

The municipality has identified five steps that allow customers to reserve the vehicle easily, including calling the number 800900, listening to the available options, and choosing citizen services via the voice system. The competent employee then communicates with the customer to determine the date and location of the visit and verify the necessary data, and then the vehicle heads to the customer’s home.

The initiative targets citizens of the emirate in various regions, especially those who face difficulty in using digital channels or completing transactions electronically, such as senior citizens and people of determination, or people who may make mistakes in the application steps or face technical challenges while using smart services.

The vehicle provides direct support from municipal employees, who provide guidance and assistance to the customer.

She confirmed that the “Happiness Vehicle” is equipped with the latest digital devices and technologies that enable employees to complete transactions, including submitting applications, reviewing data, and completing the required procedures.

She explained that the initiative represents a practical model of its approach to developing proactive and integrated government services that focus on people first, and works to improve customers’ experience and enhance their levels of satisfaction and happiness. It also reflects the municipality’s societal responsibility and its keenness to ensure that services reach all segments of society, in a way that suits their different needs.

She added that the “Happiness Vehicle” embodies its strategic axis of “making people happy,” which focuses on designing and providing innovative services that exceed customers’ expectations and contribute to improving the quality of life in the Emirate of Dubai, in line with the vision of the wise leadership that places community service and facilitating people’s lives at the top priority of government work.

The municipality indicated that the provision of government services is no longer limited to traditional centers, but rather has become dependent on the concept of “linked service,” in which the government entity is transferred to the customer at his location, which reflects the development of the government work system in Dubai and its ability to innovate flexible service solutions that respond to the changing needs of society.

It confirmed its continued development of its service and field initiatives that contribute to raising happiness rates in society, enhancing the quality of life in the emirate, and consolidating Dubai’s position as a leading global city in providing smart and sustainable government services that put people at the heart of its concerns.

• 5 easy procedures for requesting the service and reserving the vehicle.