“OneCX” from “Zain Bahrain” announces the launch of the new generation of voice customer experience agent

Zain Bahrain, through its platform specialized in customer experience solutions, OneCX, announced the launch of the new generation of voice customer experience agent supported by artificial intelligence (AI Voice Agent), which is the first of its kind in the Kingdom, in a qualitative step that enhances digital interaction solutions with customers throughout the Kingdom.

This new solution reflects Zain Bahrain’s ongoing commitment to innovation and promoting customer-centric transformation, by enabling organizations to interact with their customers through conversational voice experiences that mimic human style and in the Bahraini dialect, providing an authentic local communication experience on a large scale.

The AI ​​Voice Agent is an integrated, enterprise-level platform that relies on AI technologies to analyze customer sentiment, summarize calls, and automate workflows.

It also integrates with systems instantly to perform various tasks, including inquiring about orders and creating service requests, with the ability to seamlessly transfer to customer service employees when needed.

Designed to support inbound and outbound customer interactions, the solution allows organizations to activate multiple AI-powered voice personas, tailored to different business needs and customer paths, promoting broader AI adoption across operations, while maintaining high levels of service quality.

Abdullah Salmeen, Chief Customer Service Officer at Zain Bahrain, said: “Customer expectations today are witnessing an accelerating transformation driven by speed, personalization and purposeful interaction.

By launching a service that is the first of its kind in the Kingdom of Bahrain, represented by the first artificial intelligence-based voice agent that speaks the Bahraini dialect, OneCX establishes a new standard for how organizations communicate with their customers. Through the OneCX platform, we enable businesses to harness artificial intelligence in practical and effective ways that enhance customer experience, improve operational efficiency, and create sustainable value over the long term.”

This launch strengthens Zain Bahrain’s position as a trusted partner in the field of customer experience and digital transformation, in line with its vision of leadership in providing innovative digital solutions and raising the standards of customer experience in the Kingdom of Bahrain and the region.

For more information about OneCX and its solutions portfolio, interested organizations can visit www.onecx.bh