Spare parts are available…and our warranty periods are among the highest in the market.

Officials at Chinese car supply agencies and companies confirmed that the local markets are witnessing rapid development, and there are initiatives to develop and enhance the supply of Chinese vehicle spare parts.

In response to the obstacles faced by consumers in obtaining “comprehensive insurance” for their vehicles, under the pretext of difficulties in providing spare parts or delays in their supply, they explained to “Emirates Today” that Chinese car agents in the country offer integrated support programs that include: extended warranty, quick service, and maintenance offers. periodically, which reflects their commitment to providing a comfortable and hassle-free ownership experience, as well as their close cooperation with insurance companies, to provide comprehensive insurance packages that meet the needs of customers, It contributes to giving owners flexible insurance coverage, which enhances their confidence and reduces their fears related to maintenance and repairs.

They stressed the commitment of the companies responsible for Chinese car dealerships to provide warranty periods that are among the highest in the UAE car markets, which means a commitment to providing the required spare parts for vehicles.

They pointed to the initiatives that have been taken to support the rapid provision of spare parts for cars on various axes, represented by the opening of distribution centers and supply chains in the Emirates for spare parts, such as the Omoda and Jayco auto spare parts center, which is the largest center for distributing Chinese spare parts in the Middle East, and includes A stock of more than 20 thousand various parts, pointing to the trends of international car companies to adopt Dubai and the UAE in general as a regional center for supplying their vehicle spare parts to the countries of the Gulf region and the Middle East.

They pointed out that any complaints about spare parts for Chinese vehicles may have resonated over the past years, due to problems related to supply chains during the periods directly following the “Covid-19” pandemic, but the current situation is completely different.

Strong support

In detail, the General Manager of Legend Multi Motors, Saif Al-Akkari, said, “Chinese cars in the UAE enjoy strong support for spare parts and maintenance services for customers, especially with the development of supply chains that ensure the rapid availability of original parts and reduce waiting times as much as possible.” .

He explained that “Chinese car dealers in the country offer integrated support programs that include: extended warranty, quick service, and regular maintenance offers, which reflects their commitment to providing a comfortable and complications-free ownership experience.”

He added: “Many Chinese car dealers in the local market also cooperate closely with insurance companies, to provide comprehensive insurance packages that meet the needs of customers, and contribute to giving owners flexible insurance coverage, which enhances their confidence and reduces their fears related to maintenance and repairs.”

Storage initiatives and systems

For her part, the regional head of public relations and communication for the Omoda and Jayco car brands, Lucy Aziz, said, “The companies responsible for Chinese car dealerships provide a commitment to comprehensive and rapid provision of spare parts, in light of their commitment to providing warranty periods that are among the highest in the car markets in The UAE, in accordance with local policies and laws, is committed, with warranty, to providing the required spare parts for vehicles.

She stressed that “there are initiatives that have been taken during the recent period, to support the rapid provision of spare parts for cars on various axes, the most prominent of which is the opening of the integrated regional center during the recent period in the Jebel Ali Free Zone, to distribute spare parts for cars (Omoda and Jayco), which is the first of its kind.” For the brand, and the largest center for distributing Chinese spare parts in the Middle East.

She continued: “Through this center and the scientific management of inventory and supply chain, customers can obtain the spare parts they need at the right time, and anywhere in the region, not just in the Emirates.”

She said: “In the framework of working to meet the needs of customers, the new auto parts distribution center includes a stock of more than 20,000 various parts, achieving a fulfillment rate of 95% for spare parts, and a fulfillment rate of 100% for basic components, in a way that meets the needs of various cars in maintenance operations.” And complete repair. She confirmed that the wireless logistics management system has been adopted at the center, which provides a real-time view of inventory levels, locations, and movement, and contributes to improving inventory levels and reducing cases of out-of-stocks. The warehouse management system also contributes to improving the accuracy of orders and reducing human errors, through features such as scanning the “ Barcode” and automated order processing. The system also provides a continuous 24-hour supply of urgent and various spare parts, providing a service available around the clock.

She stressed that this leads to providing a smooth path to quickly respond to market requirements, allocate resources flexibly, and provide timely spare parts delivery services.

Aziz stated that the new initiatives also included a strategic partnership with the international company “A.P. Moller-Maersk” in the field of integrated logistics services, with the aim of strengthening a comprehensive logistical infrastructure. This partnership aims to enhance the storage and distribution capabilities of spare parts and cars throughout the country.

She noted that the partnership will provide additional storage and distribution capabilities, ensuring the availability of 98% of original spare parts and their rapid delivery within a period not exceeding 48 hours anywhere in the UAE.

Distribution centers

In the same context, Marketing Director at Al-Shaali Motor Trading Group, Salil Khalfawi, said that any complaints about spare parts for Chinese vehicles may have resonated over the past years due to problems related to supply chains that had impacts on many other car brands. , especially during the periods immediately following the “Covid-19” pandemic.

He added: “The situation is completely different now, in light of the full commitment of the agencies and companies supplying Chinese cars to provide spare parts quickly and comprehensively.”

Khalfawi explained, “Many Chinese car companies have launched multiple initiatives in recent times to open distribution centers and expanded supply chains in the UAE for spare parts, in addition to the tendency to adopt the UAE as a regional center for supplying spare parts to various countries in the region, and thus the provision of spare parts has become more “More smoothly and quickly, compared to previous years.”

He stated that “Chinese car agencies and companies provide years of warranty, which is the largest in the car spare parts sector, so that the average rate ranges between six and seven years, and in some vehicles it reaches 10 years, and therefore the agencies are obligated to provide spare parts for the cars guaranteed by them, by virtue of policies and laws.” Local».

Khalfawi concluded his speech by saying: “There are plans for companies that produce and supply Chinese vehicles, including the agency’s subsidiary, to adopt the UAE and Dubai as a regional center for supplying their vehicle spare parts to countries in the Gulf region and the Middle East.”