employee "Dubai Electricity" The virtual one will answer two million inquiries in 2024

2025/01/20 7:29:20 PM

1 minute read

Dubai, January 20 / WAM / The number of inquiries answered by DEWA’s virtual employee, “Rammas”, increased by 10% over the past year to two million inquiries, which brings the number of inquiries answered since its launch to more than 10.6 million inquiries through channels. Various communications provided by the Authority.
Dubai Electricity and Water Authority stated in a press statement today that its investment in the latest generative artificial intelligence technologies has contributed to enhancing the efficiency and productivity of its virtual employee.
“Rammas” provides 11 procedural services, such as the “Easy Payment” service and “Dewa Store” offers, in addition to information about 200 services and features for all categories of stakeholders, including customers, developers, suppliers, partners, and others.
His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: We are continuing our efforts to keep Dubai at the forefront and make it the smartest and fastest city in applying the latest artificial intelligence technologies, given the role of this technology in preparing for the future and keeping pace with rapid changes, and we employ generative artificial intelligence in various fields of work. Authority to enhance efficiency, productivity and quality, consolidate our leadership locally and globally, provide added value for all concerned, and improve their happiness and quality of life.
It is noteworthy that the Authority launched “Rammas”, which is based on artificial intelligence, in 2017, and in April 2023, the Authority enriched “Rammas” with “Chat GPT” technology, and the Authority was the first service institution in the world and the first government institution in the UAE to use artificial intelligence. Generative to interact with customers and respond to their inquiries.