16% growth in the market share of “e-booking” taxi trips in Dubai in 2024

Director of the Planning and Business Development Department at the Public Transport Agency at the Roads and Transport Authority in Dubai, Adel Shakri, confirmed that the taxi sector in the Emirate of Dubai witnessed an increase in the growth rate of the market share of electronic booking trips by 16% during the year 2024 compared to the year 2023, in addition to an increase in the share. The market share of Hala Company during peak hours, from 42% in 2023 to 50% in 2024, which confirms the preference The growing number of taxi pioneers in the emirate for electronic booking of booking vehicles from the road, and reducing the movement of the equivalent of 7,600 regular vehicles daily from the road, by adding taxi vehicles designated for the electronic booking service during peak hours, which led to encouraging passengers to switch to electronic booking of vehicles. fare, in a manner consistent with meeting their needs in this area. The Authority also raised the main performance indicators for the availability of taxis during peak times to enhance service provision and expand its scope.

He said: “The shift in implementing the strategy of shifting towards electronic booking of taxis contributed to enhancing sustainability and the flow of traffic in the Emirate of Dubai, thanks to motivating taxi drivers to use electronic booking technologies, which had a positive and clear impact in reducing the process of taxis roaming on the roads and streets of the emirate. ».

Shakri added: “The Authority has achieved important achievements as part of its ongoing efforts to transform the taxi sector in Dubai to electronic booking, as a series of strategic initiatives in the last two years have led to improved traffic flow, service efficiency, and increased customer satisfaction.”

He added: “The level of satisfaction of customers and taxi drivers has increased significantly, as the arrival time for more than 74% of trips carried out via electronic booking was less than 3.5 minutes, in addition to increasing driver satisfaction thanks to reducing driving time by 50 minutes per day, and reducing the travel distance by a percentage.” 4% in 2024.

Shakri stated that the strategy of shifting towards electronic booking services for taxis contributed significantly to reducing carbon dioxide emissions, by 20,000 tons, during the year 2024, by reducing the average wasteful driving of a driver without a passenger by three kilometers per trip via electronic booking.