“Salama” is a platform that allows “Dubai Establishment” services in record time

The General Administration of Identity and Foreign Affairs in Dubai launched a new digital platform supported by artificial intelligence in the name of “Salama”, providing customers with a unique experience in the management of residence services easily and quickly, with the possibility of completing operations and paying directly through them without the need to fill in traditional requests, within a period not exceeding two minutes For some services such as renewal of residence.

The administration announced the platform during the fourth annual media council, which came under the slogan “Media visions of the future formulation” in the presence of the Director General of Dubai, Lieutenant General Mohamed Ahmed Al -Marri,

The administration stated that the launch of the artificial intelligence platform “Salama” represents an important step towards achieving the vision of the UAE 2071 and the strategy of digital transformation in Dubai, and reflects the commitment of the General Administration of Identity and Foreigners Affairs to its mission of providing interconnected services characterized by anticipation, flexibility and innovation to achieve happiness and quality of life.

She pointed out that the platform was designed to meet the needs of customers with the administration, with the aim of simplifying the procedures and increasing efficiency by providing an integrated experience to manage the sponsored residency and inquiries related to visas and residence, pointing out that it allows reliable users to enter the same data for digital channels in the administration, which saves time and effort.

She added that the services available at the launch include renewal and cancellation of the residence of the sponsored in addition to answering the general inquiries related to residence and visas, while the property of completing operations and direct payment through the platform is an innovative solution that cancels the need to move between multiple platforms or visit the service centers.

“We believe that the digital transformation is not just a development of services, but rather a redefinition of the experience of customers, in a way that enhances government performance efficiency and achieves the vision of our wise leadership in providing more easy and smooth services, pointing out that the platform is a platform Artificial intelligence “Salama” reflects our continuous commitment to adopting the latest technology to enhance the quality of life in Dubai.

In turn, the Assistant Director General of the Foundation’s Digital Services Affairs Sector, Colonel Khaled bin Madiya Al Falasi, said that the “launch of the artificial intelligence platform” Salama constitutes a fundamental shift in the interaction of dealers with digital services, as it depends on advanced algorithms to understand the needs of users and respond to them accurately and quickly. Interactive Langgraph, which provides an advanced experience that enhances operational efficiency and provides services Premium reflects the future of smart government services. “