21 thousand beneficiaries of “delivery of medicines” to senior citizens and people of determination in 8 months

The Emirates Health Services Corporation revealed that the service of delivering medicines to senior citizens and people of determination, which it launched at the Fujairah Hospital and won the government bureaucracy to the exceptional initiative category, benefited about 21 thousand patients within eight months, from January to August 2024, and the service caused a qualitative shift in the experience of customers, and enabled them to obtain their medicine at home without the need to visit Hospital.

The Foundation explained to «Emirates Today» that the delivery service contributed to canceling the need to wait in the hospital pharmacy, by delivering medicines to the homes of patients directly, which led to reducing the number of steps to obtain medicines from seven to three steps only, and shorten the time of obtaining the service from three hours to 10 minutes, as well 20 thousand visits to the hospital annually, as a result of the proactive redesign of the customer’s journey.

She explained that the service reflects a significant impact on improving the quality of the lives of senior citizens and people of determination from patients with virtual clinics, who no longer need to bear the hardship of movement to obtain their medications, but rather reach them to their homes with comfort and ease, and the victory and honor comes with the government bureaucracy award for the exceptional initiative category, to confirm the pioneering role that the institution plays in providing a new model for smart health services And simplicity, which embodies the vision in promoting innovation, and achieving the highest standards of efficiency and quality in the medical services provided within its facilities.

The executive director of the financial sector and support services, the leader of the bureaucratic dissolution team in the “Emirates Health”, Dr. Abdulaziz Al -Zarouni, confirmed that the Foundation won the government bureaucracy award for this pioneering initiative applied in Fujairah Hospital, reflects its embodiment of the UAE government’s vision of the quality of services to be provided to society, and the desired impact.

He told «Emirates Today»: “Within the framework of our continuous efforts to improve the experience of customers, we wanted to make a radical transformation, contributing to facilitating the lives of the groups that are more vulnerable to harm, as senior citizens and people of determination can get their medications while they are in their homes with ease, and this success comes to highlight the Foundation’s keenness to create smart and sustainable solutions, making health services more efficient, less complicated, and less complicated, And more close to the dealers. ”

For his part, the director of the Fujairah Hospital, Dr. Ahmed Al -Khedim, affirmed that this victory reflects the relevant efforts made by the hospital team, and the continuous commitment to providing innovative and effective health services, indicating that the success in developing this initiative that summarizes the customer’s journey and saves him time and effort, is consistent with the UAE’s vision in providing smooth and flexible government services.