Hamdan bin Mohammed: "The leadership of government services is an integrated system in Dubai touches the impact of people in their lives"

Dubai, May 10/ WAM/ His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defense and Chairman of the Executive Council of the Emirate of Dubai, confirmed that the banner of leadership in Dubai is granted to those who continue to innovate and double the impact, and puts the needs and aspirations of dealers at the core of the applicable policies and services provided.
His Highness said: “With the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai“ God bless him ”, government services in Dubai anticipate the aspirations of the customer and meet them with the best and easiest ways and the policy of 360 services is not procedural improvement, but an integrated government approach that enhances the partnership between the government and the business sector and society, and transforms data and digital integration into a comprehensive services system in Dubai, designed Man, and is managed with a vision that keeps pace with the future. “
His Highness added that the services of 360 have so far included 997 developed government services, and provided dealers in Dubai 2.3 billion dirhams and on government agencies 1.6 billion dirhams proud of what government work teams achieve. Work in the spirit of one team and the integrity of the parties is able to achieve qualitative leaps in government performance and each party has participated is an actual partner in promoting Dubai leadership and part of Dubai’s success story.
His Highness pointed out that the banner of Hamdan is granted for the impact, not only for performance and congratulated the General Administration of Identity and Foreigners Affairs – Dubai and all its cadres that were able to convert services into an integrated experience that keeps pace with the future and serves people efficiently and stressed that its victory in the view reflects a comprehensive culture that puts the customer first and embodies the approach of one government.
His Highness said: “I also congratulate the Dubai Customs, which won the award for the best leading initiative, and I bless the Dubai Police General Command, winning the award for the best digital city experience, and the Roads and Transport Authority that won the best result in the confidence of the dealers … This coronation is an incentive to always provide the best, and the beginning of a new path of government ambitions, and each party reached this stage worth appreciating.”
His Highness the Crown Prince of Dubai noted that the entrepreneurial initiatives embody the culture of innovation and creative design thinking, and that the city’s digital experiences that have seen the results of this session a new approach confirms the commitment of the Dubai government to enhance the role of joint digital channels to facilitate procedures and provide smooth government services and experiences within the reach of dealers.
This came during the honoring of the winners of the Hamdan bin Mohammed government services program for the year 2024 organized by the “Dubai Model Center” of the General Secretariat of the Executive Council of the Emirate of Dubai, in the presence of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, the second deputy governor of Dubai, Vice President of the Executive Council, and His Highness Sheikh Ahmed bin Saeed

Al Maktoum, Chairman of the Dubai Civil Aviation Authority, Vice -Chairman of the Executive Council, and Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum, Head of the Culture and Arts Authority in Dubai, to announce the winner of the “Raya of Hamdan”, and honor the best government initiatives and experiences that have achieved tangible results within the second stage of the application of “360 services”, which represents the strategic framework for improving government services in Dubai in terms of leadership and excellence over many of the best Global practices in the various stages of providing service.
The first and second phases of the 360 ​​service policy achieved qualitative results and a prominent tangible impact. Among those results are to achieve direct financial savings for customers worth 2.3 billion dirhams, financial savings for government agencies with a total value of 1.6 billion dirhams, and the rate of customer confidence in the improvement efforts to 90%, reduce waiting time by 93%, reducing the number of visits by 93%, reducing requirements by a rate 63%.
The General Administration of Identity and Foreign Affairs – Dubai won the title of “Raya Hamdan” holder for the year 2024 for its efforts in achieving the highest results in implementing the 360 ​​service policy.

Nine government agencies out of 27 participating entities competed to win the flag, namely the Dubai Electricity and Water Authority, the Community Development Authority, the Roads and Transport Authority, the General Administration of Identity and Foreign Affairs – Dubai, Dubai Municipality, the Dubai Police General Command, the Department of Economy and Tourism, Dubai Customs, and the Mohammed bin Rashid Housing Corporation.
The Electronic Commerce initiative across the border from Dubai Customs was honored with the “Best Pioneering Initiative” award, for its role in enhancing the quality of services through innovative solutions that contribute to raising efficiency and achieving a tangible impact of customers.

The “E -Border Commerce” initiative establishes the position of Dubai is a digital city and a global destination for e -commerce, through immediate and proactive customs clearance services, which contributes to promoting providing an advanced e -shopping experience.
The list of candidate initiatives included “Smart Housing” from the Mohammed bin Rashid Housing Foundation, “Plus Producers” from Dubai Municipality, “Dubai Empowerment” from the Community Development Authority in Dubai, “Drivers License” from the Dubai Electricity and Water Authority, “Electronic Trade across the border” from Dubai Customs, “Digital Temporary Division” from Dubai Chambers, “Smart Travel” from the General Administration of Identity and Foreigners Affairs – Dubai, in addition to The “Ease of Business” initiative from the Economy and Tourism Circle.
As for the “Best Digital City Experience” award led by the Dubai Digital Authority, it went to the Dubai Police General Command for the Drinking Experience of Death Procedures for Citizens – First Stage “Best God Almighty”, for its success in leading an integrated digital experience linking the authorities and services within a unified digital system based on the needs of citizens, with the supportive authorities, which are the Dubai Electricity and Water Authority, Dubai Municipality, Dubai Health Authority, Community Development Authority, Roads and Communications Authority, Driving, Command, The General Civil Defense in Dubai, the Ministry of Health and Community Protection, and work on the second stage to include all groups of society.
The list of candidate experiments included obtaining land and exchange of grants led by the Mohammed bin Rashid Housing Foundation, the experience of driving an electric vehicle led by the Electricity and Water Authority in Dubai, the experience of digitizing the procedures for deaths led by Dubai Police, and the experience of driving a vehicle led by the Roads and Transport Authority.
The Roads and Transport Authority was honored for achieving the best result in the confidence of customers with the improvement efforts made by the authority, for the second year in a row, which enhances society’s confidence in government services, its superiority and leadership.
The results of the second phase of the application of “360 services” policy reflected a tangible development in the quality of government services, after it witnessed the redesign and development of 579 government services through complementary work teams that included 27 government agencies, and these efforts resulted in qualitative results.
The qualified initiatives this year emphasized that the leadership of government services is not only measured by the size of the completion, but also the ability of the entity to bring about a real transformation in the customer’s experience, by moving from the stage of “providing the service” to “anticipating the need”.

These initiatives constituted a practical embodiment of Dubai’s vision that the city is the fastest response, and the most integrated in providing smart and interconnected government services that interact in an immediate and continuous manner with the needs of society.
These initiatives reflected an institutional commitment in Dubai to see the development of services according to the 360 ​​-service policy, by harnessing advanced digital tools and enhancing integration between government agencies, which proved that leadership has become a fundamental standard in the government work system, and a starting point for designing services that contribute to improving the quality of life and enhancing the competitiveness of the emirate globally.
The “Hamdan Bin Mohammed Program for Governmental Services” was approved in choosing the winners, an integrated evaluation system implemented by specialized teams with the participation of international experts, and focused on five main criteria: the real impact, the approach of one government, creativity and innovation, a culture of providing service, and the sustainability of results.
The evaluation focused on the extent of the commitment of the qualified bodies to the 360 ​​services policy targets, and their ability to transform the strategic vision into measurable results, by developing interconnected and proactive services built on the customer.

The readiness of the authorities has also been evaluated to continue to achieve these results and expand their scope in the future, ensuring a long -term impact.
Out of the fact that the customer is the primary axis in developing services, the “Hamdan bin Mohammed Program for Governmental Services” has opened the way for dealers who benefited from services to assess the improvement efforts and contribute to voting on the most entitled party to win the “Raya of Hamdan”, which established the culture of improvement based on the voice of the customer, and activated the participation of society in formulating the features of government experience.
The coronation of the flag represents a reflection of Dubai’s vision of being a global model in converting policies into results that exceed expectations, directly seeing the lives of individuals, and establishing a unique pioneering model that shares it with the world.

The “Raya of Hamdan” is an effective motivational tool that enhances the competitiveness of government agencies and leads them to adopt innovative models in providing services, within a unified institutional environment that encourages high performance and sustainable excellence.
The “Hamdan Bin Mohammed Government Services Program” is an essential pillar in accelerating the shift towards a new government services model, which is characterized by anticipation and integration.

Through the application of “360 Services” policy, the program seeks to reach 100% of the proactive and automated services, 90% of integrated services, and 90% of the services provided without the need for personal attendance.

The program continues to unify government efforts towards designing a service experience that keeps pace with Dubai’s ambitions and competing with the best international models.
His Excellency Abdullah Mohammed Al -Basti, Secretary -General of the Executive Council of the Emirate of Dubai, stressed that the positive results from the application of a policy of services 360 practical evidence that the strategic directives of leadership turn into initiatives and methodologies with a positive and tangible impact on the ground.
He said that achieving this level of the qualitative strategic transformation in government services in Dubai reflects a continuous commitment to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai “God bless him”, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Deputy Prime Minister and Minister of Defense and Chairman of the Executive Council of the Emirate of Dubai, in establishing the emirate’s position as a global model for government leadership.
He added that the banner of Hamdan is granted to the authority that creates a tangible real difference in people’s lives, and provides a model to be followed in government work based on integration, and the design of service to anticipate the needs of society.
The Secretary -General of the Executive Council noted the integration of efforts between the various parties in all sectors in a way that enhances the image of the Dubai government is a unified platform for the customer, and establishes the positive impression of the community that all government services and experiences in the emirate are based on the approach of one government of Dubai, and bears its nature and culture of its work and embodies its pioneering approach to serving people with the spirit of one team.
On the occasion, His Excellency Hamad Obaid Al -Mansoori, Director General of Dubai Digital Authority said: “The adoption of the Hamdan bin Mohammed government services program for the category of“ Digital City Experiences ”is embodied in a real translation of the integration of roles and the unification of efforts between government agencies, within a joint vision aimed at upgrading the quality of life in Dubai and the victory of Dubai Police in this category is a new station in its leadership march, and an affirmation of its commitment to providing integrated digital experiences It revolves around the customer and meets his needs efficiently and innovation and in Dubai digital, and based on our role in leading digital transformation at the emirate level, we value the efforts of the Hamdan bin Mohammed government services program in consolidating the concept of digital city experiences, and we renew our commitment to supporting the development of more integrated and influential digital experiences in the city, in line with the aspirations of the wise leadership, and enhances Dubai’s position as a leading digital city worldwide.
Dr. Hazza Khalfan Al -Nuaimi, Assistant Secretary -General for the Excellence and Government Services Sector at the General Secretariat of the Executive Council, pointed out that the Hamdan bin Mohammed government services program has become a comprehensive criterion today in designing, implementing and evaluating services.
He said that the banner of Hamdan represents a culmination of an integrated institutional path led by government agencies in Dubai with efficiency and competence, within a unified approach that transforms strategic aspirations into a realistic impact that the customer touches and what we see today as a result of a cumulative work that combines renewed government thought and the executive leadership capable of converting challenges into quality development opportunities in government services.
For its part, Iman Al -Suwaidi, Director of Executive Department for Evaluation and Studies in the General Secretariat of the Executive Council, explained that what distinguishes this course is the quantitative and qualitative height in the efficiency of pioneering pioneering performance of government agencies, and its ability to convert the philosophy of 360 services into sustainable institutional applications, based on the involvement of the customer in the service design and its provision.
She said that the Hamdan bin Mohammed government services program is not only a platform for honor, but also a work tool that motivates the authorities to redesign their services to be more innovative and provide the best and make the customer’s journey more smooth and emphasized that the winning and qualified bodies have proven their ability to redefine the customer’s experience and achieve institutional transformation through measurable and expandable initiatives, which reflects a strategic development in the concept of government service.

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