المملكة: "The hidden pilgrim"A realistic experience to monitor the quality of services in the Hajj season
Apply The National Center for the Performance of Public Devices ( Performance ) methodology "The hidden pilgrim"In a field experience aimed at measuring the performance of government agencies during The Hajj season , from within the scene, and the tongue of the pilgrim himself, as part of the ongoing efforts to improve the quality of services provided to the guests of Rahman. "The hidden pilgrim" Through the involvement of one of the pilgrims in the pilgrimage completely, without disclosing his role as a recipient, to live in full details and live in all the pilgrims, from the moment of applying for the request for permits, through all stages of movement, housing and care, to leave the holy sites after performing the rituals. "The hidden pilgrim" On monitoring only, it also expands to include the objective evaluation of all elements of the experience, of the quality of the services provided and good, and the efficiency of digital systems, to the level of coordination between different parties. The culture of evaluation and continuous improvement, and harnessing the field measurement tools to serve the guests of Rahman, in implementation of the directives of good leadership – may God support it – that puts the service of pilgrims and visitors at the top of its priorities.
- For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
