stc Bahrain wins the “Regional Award for Digital Transformation in Customer Experience”

stc Bahrain, the digital enabler, won the ‘Regional Award for Digital Transformation in Customer Experience’ at the ‘Customer Service Leadership Awards’ distribution ceremony, as a culmination of its launch of the instant SIM activation service (eSIM) via artificial intelligence facial recognition technology, in a prominent achievement that is the first of its kind in the Kingdom and which enables customers to activate communication packages in less than one minute in a quick and smooth manner. It is safe, whether for residents or visitors from outside Bahrain.

stc Bahrain’s win of this award comes as an embodiment of its firm commitment to leading the digital transformation process in the Kingdom, through its constant investment in the latest technologies to offer innovative digital solutions that contribute to improving customer experience. By launching this innovative service, the company is contributing to accelerating growth in the communications and information technology sector in line with Bahrain’s Economic Vision 2030, in a way that enhances its leadership position in the world of digital empowerment in the region.

On this occasion, Eng. Khaled Al Osaimi, CEO of stc Bahrain, said: “STC Bahrain’s win of this prestigious award reflects the firm commitment to innovation and enriching the customer experience, as the company has always been keen to offer integrated, safe and easy digital solutions that keep pace with the aspirations of our customers, which are growing at a rapid pace, in a way that enhances the Kingdom’s position as a regional leader in field of information and communications technology.”

It is worth noting that this award is added to stc Bahrain’s record of achievements for the year 2025, as during this year it received the International Finance Award in the category of ‘Best Strategic Partnerships in the Field of Digital Payments’, in addition to obtaining two prestigious awards within the Middle East Awards for Technology Excellence, where it received the Excellence Award in the category “Social Responsibility – Telecommunications Sector” for its pioneering programme. ‘Generation ICT’ for graduate training, in addition to the Excellence Award in the ‘Blockchains – Telecommunications Sector’ category for its innovative program ‘Web3 Launchpad’, thus consolidating its leadership position in the world of technical innovation by launching qualitative initiatives that contribute to shaping the future of the telecommunications sector and creating a sustainable impact on society.