"Dubai Women and Children Care" Hold a participatory meeting with customers
DUBAI, 31st October / WAM / Today, the Dubai Foundation for Women and Children organized a participatory meeting with its customers with the aim of evaluating operational experiences and reviewing improvement opportunities that would raise the efficiency and quality of services and establish a work environment based on communication, openness and continuous development. This comes within the framework of its commitment to enhancing institutional excellence and devoting the concept of effective partnership with customers.
The meeting came within the “Imprint” initiative launched by the Foundation with the aim of activating the role of customers as key partners in the journey of development and improvement and enhancing indicators of satisfaction, trust and quality in the institutional work environment.
The meeting witnessed the organization of the first edition of the “Service Design Challenge” event, which aimed to motivate customers to create innovative, modern and applicable ideas that contribute to developing the service system and improving the customer experience.
The Foundation announced the winners of the challenge, as Her Excellency Sheikha Saeed Al Mansouri, Acting Director General of the Dubai Foundation for Women and Children, honored the owners of the three winning ideas in recognition of their distinguished contributions and development initiatives.
Al Mansouri confirmed that the winning ideas will be included in the upcoming institutional improvement plan to enhance the culture of innovation and translate the organization’s commitment to developing its services according to an approach that keeps pace with the aspirations of customers and achieves its vision of providing pioneering humanitarian services that create a positive and sustainable impact on society.
She said that involving customers in institutional improvement processes reflects the organization’s commitment to a participatory approach that places the customer at the heart of the development process.
She added that the Corporation attaches great importance to building an institutional culture based on positive communication and constructive interaction between various work teams and customers to ensure the provision of services that live up to the aspirations of society and are consistent with the objectives of the Dubai Social Agenda 33.
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