“Dubai Health” launches “Jabr”, the integrated system to provide all services for the families of the deceased with one point of contact

The Dubai Health Authority announced a new phase and an important transformation to facilitate and digitize services and procedures for the affairs of the families of the deceased, with the aim of providing proactive services that follow the one-government approach and put people at the center of it, immediately after the death case is registered, in a step that reflects the depth of the human dimension, and takes into account the feelings of families in their most difficult times, and within the integrated shared services of the “City Builders” initiative, affiliated with the General Secretariat of the Executive Council of the Emirate of Dubai.

This step comes through the “Jabr” system, which is an innovative system that shortens a journey that required passing through several destinations, and completing transactions that are now presented through a comprehensive government employee for every death case who clears transactions on behalf of families through complete coordination between the agencies and alleviating the burden of transportation in difficult circumstances.

This is also supported by a unified digital platform between the agencies that issues automatic notifications to each of them to take the necessary action immediately after the death case is announced, thus preparing and providing services proactively to them and giving them more time to devote themselves to the humanitarian and social aspects, at this sensitive stage. At the same time, the procedures for transporting the bodies of the deceased to their countries have been accelerated if their families so desire, in addition to reducing the time taken to complete burial and condolence services to ensure a faster and smoother response.

“Algebra” system

Dr. Alawi Sheikh Ali, Director General of the Dubai Health Authority, said: “The Jabr system to facilitate the affairs of the families of the deceased reflects the great interest that the Dubai government attaches to putting people at the top of priorities, by focusing on the psychological and social aspects at the moment of loss, surrounding the families of the deceased with the required care, and meeting their actual needs.”

He stressed that the system represents an integrated framework that embodies the authentic values ​​of the Emirati community in supporting the family and enhancing its ability to overcome this stage, noting that “Jabr” provides a practical model for government integration in Dubai, within a single vision based on partnership in serving the families of the deceased in difficult moments, and in line with the emirate’s trends in focusing on the human being, as the focus of services, policies and initiatives.

For his part, Majed Al Muhairi, the official spokesman for the system and director of the Information Technology Department at the Authority, said: “Our goal is to provide a humane and supportive customer experience. The matter is no longer limited to completing administrative procedures, but rather extends to include psychological and social support for the families of the deceased before, during, and after the funeral.”

He added: “This transformation comes within a large package of initiatives for the ‘City Builders’, and it reflects the depth of the human dimensions, which the Dubai government pays most attention to, and always seeks to establish in the heart of society, and make it the basis and starting point for all its work and services, which it provides to all residents.”

Majid Al Muhairi stressed that the new transformation keeps pace with the digital trends and rapid developments witnessed by the Emirate of Dubai, where services have been integrated and coordinated, and all procedures have been simplified, in accordance with the best technologies and smart solutions, and the highest standards in force globally, enabling the families of the deceased to complete transactions smoothly and quickly, without the need to move between multiple concerned parties.

This includes issuing a death certificate, proactively, and sending it to all concerned parties, to ensure that it is not requested again from any party, and thus providing all services quickly and smoothly through the comprehensive employee, in addition to completing all transactions, and providing the necessary support and social care for the families of the deceased, before and after receiving condolences.

Majid Al Muhairi indicated that the Authority is continuing to improve the level of its services, in support of the families of the deceased, taking into account their psychological and social conditions, and alleviating the material and moral burdens on their shoulders.

In turn, Juma Al Balushi, a consultant in the Public Health Protection Department, added that this step reflects the Dubai government’s commitment to enhancing the quality of life, at all times, by integrating digital solutions with life matters, in a way that reduces the psychological and material burdens on families, and enhances their ability to overcome such difficult circumstances.

In detail, Juma Al Balushi explained that there are 5 main axes included in the initiatives that were worked on, which are: humanity first, social support initiatives, psychological support initiatives, digital transformation and reducing requirements, and initiatives to develop facilities and funeral services, which included 22 sub-initiatives.

Al Balushi stated that the central, integrated electronic platform will enhance the process of communication and coordination with all relevant parties, and that this includes direct notifications immediately after the death case is registered in the hospital, through the automatic issuance of the death certificate, to notifications to all participating parties to do the necessary work and provide proactive services to customers, in addition to a smart data panel that helps in making decisions and following up on cases quickly and smoothly.

Integration of efforts

It is noteworthy that work on the “Jabr” system was carried out through a joint work team that included 22 local and federal government agencies and the private sector within the “City Builders” initiative of the General Secretariat of the Executive Council of the Emirate of Dubai.

Participating in the team led by the Dubai Health Authority are: Dubai Police General Headquarters, Roads and Transport Authority, Dubai Community Development Authority, General Directorate of Identity and Foreigners Affairs – Dubai, Dubai Municipality, Department of Islamic Affairs and Charitable Activities, Dubai Courts, Dubai Academic Health Foundation, Public Prosecution, General Command of Civil Defense – Dubai, Dubai Electricity and Water Authority, Dubai Endowments, Department of Land and Property, Dubai Corporation for Ambulance Services, Knowledge and Human Development Authority, and Department of Economy. Tourism, Dubai Digital Authority, and dnata. The Ministry of Human Resources and Emiratisation, the Ministry of Defense, and the Ministry of Foreign Affairs are also participating in the team.

5 main axes and 22 initiatives

An integrated “Jabr” system was created to provide the families of the deceased with social and psychological care, and to support and alleviate their burdens in overcoming such difficult circumstances and situations. The topics include:

• First: humanity first

Employing a comprehensive government employee for every death case in the emirate, who proactively communicates with the customer to provide all services and procedures necessary for the procedures for dealing with the body. Whether burial, transportation abroad, etc., as soon as the death case is registered in the system of government or private hospitals, instant notifications are received to all participating parties with the aim of providing their services proactively without the need to apply for the service, with the aim of reducing the number of required papers and duplication in obtaining data for deceased persons, as the death certificate is received directly from the system and therefore does not require its submission to any subsequent party.

• Second: Social support

The Community Development Authority, in cooperation with partners, provides an “extra condolence tent” for every citizen’s funeral, with full hospitality during the three days of mourning. In addition to allocating more than 70 equipped sites for condolence tents in full coordination with the Department of Islamic Affairs and Charitable Activities to ensure that the tents are installed in the location closest to the place chosen by the family of the deceased. This step contributes to the speedy completion of the service and procedures, as this ensures that the tents are installed directly in the appropriate place without delay.

Within the system, the Community Development Authority is working on initiatives to mourn residents through cooperation with 8 public benefit institutions and places of worship to hold funerals, where the customer obtains all the relevant data through a comprehensive employee who is familiar with all procedures of the participating entities, and with the aim of providing proactive services when the Community Development Authority receives a notification about the social status of the family of the deceased’s relatives, the request is studied by a specialized work team and the necessary is done according to each case.

• Third: Psychological support

The Knowledge and Human Development Authority also worked, as part of the main initiatives and in full coordination with the Dubai Academic Health Foundation, to train 230 school counselors to provide support to students in the event of the loss of their loved ones.

The Department of Islamic Affairs and Charitable Activities, upon receipt of the notification, provides optional lectures to the family of the deceased through religious preachers to alleviate the burden of the family of the deceased in these circumstances.

• Fourth: Digital transformation and reducing requirements

Implementing a unified smart system at the level of all government agencies through which the first notification of a death is received from hospitals, and it is immediately sent to all concerned agencies so that all agencies can provide the necessary proactive services to ensure support for families in these cases.

The system is supported by a data panel at the authorities for quick decision-making and providing all types of support to customers with the relatives of the deceased. The package of initiatives included a single payment point in cooperation with the Dubai Digital Authority to reduce the number of contact points for cases that may require payment of fees.

The package of initiatives includes proactively opening an estate file through the Dubai Courts without the need for personal attendance to register the estate file, as the registration of the estate preparation and processing file is automatically registered immediately upon issuance of the death certificate through the system, and its arrival to the Dubai Courts through it, where the property of the deceased is proactively inventoried by the concerned authorities through the Dubai Courts, in preparation for enabling the deceased’s family to complete the procedures for attesting the inventory of heirs; Also known as Sharia notification, the heirs then determine the type of disposal required for the property with ease.

• Fifth: Developing facilities and funeral services

The Department of Islamic Affairs and Charitable Activities also developed a program to qualify volunteers to wash and shroud the dead, through which more than 130 volunteers were trained, in addition to a bag for shrouding the dead, and preparing a guide for organizing funeral affairs in cemeteries. In addition, many service facilities have been developed in cemeteries to facilitate funeral operations in coordination with Dubai Municipality.