"Pensions": More than 6.6 billion dirhams in insurance expenses during 2025

Abu Dhabi, January 16 / WAM / The General Pensions and Social Security Authority announced the harvest of its achievements during the year 2025, which contributed to strengthening the retirement system and building a strong and sustainable social safety network that enhanced the financial and social stability of citizens.

During 2025, the number of insured persons included under the Authority’s umbrella grew significantly, reaching 181,447 by the end of last year, a growth of 24.3% compared to 2024. The number of employers registered with the Authority also increased to 30,404 employers, with a growth rate of 38.6% compared to 2024.

The number of retirees and beneficiaries registered with the Authority also increased during the past year to 50,252 compared to about 47,294 by the end of 2024, while the number of Emirati citizens included under the system for extending insurance protection to Gulf citizens working outside their countries, in any of the Gulf Cooperation Council countries, increased to 155 citizens.

The estimated statistics for the year 2025 confirm the Authority’s firm commitment to enhancing financial sustainability, as the Authority’s insurance expenditures amounted to 6.65 billion dirhams, of which pensions accounted for the largest share at a value of 5.02 billion dirhams, and 1.56 billion dirhams of it were disbursed as end-of-service rewards to the insured whose service ended without having fulfilled the conditions for entitlement to a pension, while disability, death, and work-related injury compensation amounted to 2.63 million. Dirhams, and end-of-service rewards for employees whose service period exceeded 35 years amounted to 54.96 million dirhams.

His Excellency Firas Abdul Karim Al Ramahi, Director General of the Authority, stressed the Authority’s keenness during 2025 to intensify its efforts to enhance the confidence of partners and customers in its insurance system by improving its digital structure, enhancing the efficiency of operational processes, responding quickly to challenges by reducing procedures with the aim of zeroing out government bureaucracy, and launching many initiatives to support employers and the insured.

Since its launch in October 2024, the “Maashi” platform has formed a fundamental pillar in the Authority’s digital transformation journey, and by providing 30 digital services on the platform, 277,087 transactions were completed by the end of last year, with a completion rate of 95% within the specified time.

The number of users of digital services also increased by 415%, reaching 255,000 users compared to about 49,500 users before the launch of the platform. The platform recorded 5.46 million visits until December 2025.

In line with the objectives of the “Zero Government Bureaucracy” program, during 2025 the Authority simplified the procedures for 8 services that are among the most widely used and have an impact on customers’ experience.

The authority implemented 23 electronic connections to integrate data with the systems of government and private agencies, in line with the trends of zeroing out bureaucracy and enhancing the efficiency of digital government work in the country.

The Authority recorded a noticeable improvement in customer satisfaction, reaching 85% in December 2025 compared to 69% in December 2024.

A 93% automation of service operations was achieved, and the number of incoming calls to the call center reached 222,369 calls, and the customer happiness centers received 34,110 visitors, and achieved a remarkable feedback closing rate of 97%, as 35,405 feedback were closed successfully, in addition to dealing efficiently with 26,058 inquiries and carefully managing 706 suggestions, while the Authority carried out 60 inspection visits.

During the past year, the Authority provided facilitations in the procedures for the “Consolidation of Service Periods” service, as they became able to benefit from a flexible payment plan to add the service period extending to 10 years instead of four years, provided that the monthly installment is not less than a quarter of the salary in accordance with the Pensions Law.

Through the proactive financial planning program “Wafra”, the Authority achieved the highest rate of access and participation at the level of the government and private sectors. In 2025, the Authority launched the second phase of the program via the “Nafis” platform, in continuation of the first phase that was launched in 2024 via the “Jahez” platform in cooperation with the Federal Authority for Government Human Resources. The number of participants by the end of December 2025 exceeded 6,500 participants from the government and private sectors.

During the past year, the Authority concluded more than seven strategic partnerships with government agencies, federal and local, and companies from the private sector, and the convergence of efforts between the Authority, the Ministry of Human Resources and Emiratisation, and the Federal Authority for Government Human Resources comes as the most prominent example within the “Work Package” project.

The Authority entered into a partnership with Core42, a company affiliated with the G42 Group, which specializes in sovereign cloud computing, to build an advanced data and artificial intelligence platform that enables the Authority to employ modern technology to improve customer experience and support decision-making based on accurate data and in-depth analysis.

During the past year, the Authority exempted more than 1,900 employers of small and medium enterprises in the private sector from additional amounts resulting from delays in the procedures for registering the insured or providing the Authority with the cases of the insured whose services had ended within the legally prescribed dates.

Last year, the Authority was honored by the Cybersecurity Council as part of its participation in the vulnerability detection initiative, and it also achieved important achievements in the field of accreditation, by obtaining four ISO certificates.

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