Commercial Bank of Dubai confirms the continuity of its operational operations and the smoothness of its transactions across all channels

Commercial Bank of Dubai, one of the leading financial institutions in the United Arab Emirates, today confirmed the strength of its financial position, the strength of its operational readiness, and its firm commitment to supporting customers and the business sector in the country, in light of the current regional developments.
All banking services, systems, digital platforms and customer service channels continue to operate normally and regularly, without any interruption at the level of branches, digital banking services and remote services.

This stable performance is based on integrated business continuity frameworks, strong liquidity adequacy and prudent risk management practices.
Commercial Bank of Dubai continues its full commitment to ensuring the provision of a smooth, safe and reliable banking experience to customers in various operational circumstances. During the recent period, the bank succeeded in managing about 2.7 million interactions with customers through its digital channels and branches, which reflects its operational readiness and the efficiency of its infrastructure.

Dr. Bernd van Linder, CEO of Commercial Bank of Dubai, said: “Our priority is to ensure the continuity of providing banking services without interruption and maintain a high and consistent level of interaction with customers across branches, digital channels and relationship management platforms. We continue our business normally across all branches and channels, supported by a strong liquidity position and a solid capital base. The strength of our balance sheet, our conservative approach to risk management and the diversification of our business, enable us to deal confidently with the current changes and continue to support… “Our customers and the country’s economy.”

The branch network, our core banking systems, and all customer service channels continue to operate normally, with services available without interruption across retail, corporate, business and institutional banking activities. Business continuity and operational resilience frameworks remain fully operational, ensuring stability of services and proactive risk management.

The bank adopts an integrated, multi-channel service model that combines a network of branches spread across the country, digital platforms, and fully operational remote banking services, ensuring customers’ continuous access to their banking services without interruption under any circumstances. Customers continue to fully benefit from deposits, payments, financing, trade finance, treasury and digital banking services, without any impact on the quality or availability of services.

The bank also continues to closely monitor developments, maintaining its focus on prudent risk management, operational excellence and disciplined management of the balance sheet.