المملكة: Launching advanced technologies to monitor the intensity of circumambulation and striving to serve the guests of God

Smart crowd guidance

The developed service seeks to raise the level of awareness among visitors about the density levels in the various floors, which helps them choose the most appropriate locations and available doors.

This is in addition to identifying entrances for people with special needs for smooth access to the final destination and the Masa’a. The new mechanism relies on updating the density data periodically every 30 minutes in the Grand Mosque, which gives visitors High ability to make accurate decisions and choose times and routes that are less crowded.

Developing the Prophet’s Mosque

The modernization processes included increasing the speed of real-time data flow and adding direct visitation paths in the Prophet’s Mosque, while displaying the timing of prayers with high accuracy, which contributes to organizing human flows and improving the faith experience of visitors.

The authority also provided a real-time monitoring system based on guidance panels and digital platforms that use illustrative colors (light – medium – High) to indicate the status of the sites while specifying the expected time period for completing the ritual on each floor.

Tight capacity management

The new technology contributes to monitoring the most occupied floors, measuring the actual capacity, and identifying pressure areas with extreme accuracy, which facilitates the spatial distribution process.

And improving the direction of visitors and field employees towards the less dense spaces to achieve the maximum benefit from the facilities of the Two Holy Mosques.

The service includes comprehensive coverage of the courtyard, the ground floor, the first floor, and the roof, in addition to all floors. The endeavor at its various levels.

Integrated technical solutions

The authority supported the square with 10 huge electronic screens distributed at the entrances to the main squares to display the density status immediately, in addition to providing quick response codes (QR codes) that allow the pilgrim to follow the real-time situation via his smartphone.

This initiative comes as part of a comprehensive digital transformation strategy to enhance the safety of the pilgrims and raise the quality of operational services in a manner befitting the status of the Two Holy Mosques, especially at the height of the Ramadan season.