المملكة: We aim to exceed 91% satisfaction of the guests of God.. The Deputy Minister of Hajj reveals to Al-Youm the plans for the Hajj season – Urgent
In a step that reflects a proactive approach towards enhancing the readiness of , His Excellency the Deputy Minister inaugurated Dr. Abdel Fattah bin Suleiman Mashat is one of the , within an integrated hypothesis to test the readiness of Hajj services, under the slogan “To you, the guests of the Most Merciful,” and with the participation of a number of officials and those interested in the Hajj sector and support services.
Dr. Mashat stressed, in his statements, that these field hypotheses come within an integrated system aimed at raising the efficiency of operational performance and improving the quality of services provided to the guests of the Most Gracious, stressing that early readiness for the Hajj season represents a basic pillar for ensuring a safe and organized experience. According to the highest standards.
Hajj Season
He explained that one of the most prominent initiatives that the Ministry of Hajj and Umrah is working on is empowering the private sector, to be a major partner in providing innovative and creative services to the guests of God, indicating that the Ministry has provided the necessary technical infrastructure to support this trend, through a package of digital solutions, including the “Nusk” card, in addition to deploying smart sensors in the camps, which contribute to improving crowd management and raising the efficiency of operational processes.
He indicated that the focus during the Hajj season Hajj this year will focus largely on the accuracy of grouping, by organizing the movement of pilgrims between the holy sites according to specific timetables for entry and exit from the camps, in a way that enhances flow and reduces crowding, stressing that these plans are subject to careful tests through hypotheses that simulate the field reality.
He added that the ministry raised expectations regarding the quality of housing for pilgrims in the Mina and Arafat sites compared to previous seasons, pointing out that the Hajj system achieved last year. The satisfaction rate reached 91% among the guests of God, which is a positive indicator, but at the same time it constitutes an incentive for further development.
Promotion Plans
Dr. Mashat stated that the real challenge that the system has in mind is to maintain this percentage and work to exceed it, through continuous improvement in services and greater integration between the concerned authorities, stressing that the guests of God deserve the highest levels of service, in light of the support provided by the government of the Kingdom of Saudi Arabia. And comprehensive empowerment of all sectors working in Hajj.
The hypothesis included implementing a realistic simulation of various operational and field operations, which included plans for packing, housing, transportation, and logistical services, with the aim of testing the efficiency of operational systems on the ground, measuring the speed of response, and raising the level of coordination between the working teams, in order to enhance the readiness of the system before the start of the actual season.
These efforts come within the framework of the Ministry of Hajj and Umrah’s keenness to continuously develop the Hajj experience, by adopting the latest technical solutions, and enhancing Partnerships with the private sector, in line with the aspirations of the wise leadership to provide the best services to the guests of God.
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