The “Smart Chamber” provides exceptional services to customers in Dubai Courts

Dubai Courts announced a pioneering project in digital transformation, the “Smart Room,” which was launched by the Director of the Courts, Dr. Saif Ghanem Al Suwaidi, in a strategic step aimed at developing judicial services and facilitating customers’ access to them, in line with the Dubai Courts’ mission to achieve timely justice, and in line with… The Dubai Government’s vision of providing innovative services enhances the emirate’s position as a global platform for leadership and innovation

Executive Director of the Cases Management Sector at Dubai Courts, Mohammed Al Obaidli, said that the smart room project aims to provide a main center linking customers and the branches of the courts, including the main building, the Personal Status and Estates Court, the Labor Court and the Execution Court, in addition to service centers, through A smooth and fast experience for customers based on smart technologies that ensure reducing the time and effort spent on judicial procedures

He added that the “smart room” has an innovative design with smart glass walls that ensure privacy, sound insulation, and an appropriate ventilation system with motion sensors to enhance the comfort and safety of users. The room also contains the latest devices, including tablet computers, an identity reader, an electronic payment system, and display screens. , employee pagers, plus a code QR It allows users to scan and share documents easily.

He pointed out that the system uses advanced technologies that include simultaneous translation, an interactive user interface, video calling, digital payment, and smart signature, taking into account the highest standards of information security to ensure the protection of customer data and the preservation of privacy..

He explained that Dubai Courts is working to enhance the efficiency of the system through an integrated control panel that allows managing and monitoring users’ activity and measuring their immediate level of happiness with the services provided. It also allows storing and recording video conversations securely to ensure quality performance and use them in training and improving operations..

He pointed out that the smart room is currently available in the main building of the Dubai Courts, with future plans to expand its use to include the buildings of the Personal Status and Estates Court, the Labor Court and the Execution Court, with the aim of enhancing customers’ experience and ensuring more advanced and flexible services..

Al Obaidli stressed that the project reflects Dubai Courts’ commitment to providing integrated and innovative services that enhance customers’ experience, reduce bureaucracy, and contribute to achieving efficiency and transparency. He pointed out that the smart room is a true reflection of Dubai Courts’ vision of pioneering innovation and providing proactive services that enhance customers’ confidence and contribute to achieving Their happiness.