4.4 billion dirhams, “Dubai Roads” revenues via digital channels

Dubai Roads and Transport Authority announced the growth of its revenues from digital channels in 2024, by 16% compared to 2023, recording revenues of four billion and 427 million dirhams, and the total number of transactions through digital channels reached 679 million and 606 thousand transactions, of which 13 million and 394 thousand transactions through smart applications for the authority, and the download of smart applications recorded a growth rate 18%compared to 2023, with the number of downloads reached three million and 742 thousand downloads, and the number of users registered in the authority’s applications increased to one million and 940 thousand users, recording growth of 27.5%, and the number of parking reservations tickets through smart applications reached 29 million and 973 thousand tickets by a growth rate of 24%.

The Director General and Chairman of the Board of Directors, Matar Al -Tayer, expressed in a press statement yesterday his happiness with the great and continuous growth in digital services, which confirms the constant keenness of the authority to develop the services, which it provides to customers through various digital channels, to provide smooth, interconnected and proactive services that raise the quality of digital life and enhance the march of digital transformation in the emirate, stressing the authority’s keenness to achieve leadership in this field, and the employment of intelligence techniques Artificial to provide the best services to customers, and to develop smart and innovative solutions that rise to the service of customers, and achieve happiness for the residents and visitors of the Emirate of Dubai, as the Expion on the happiness of dealers on digital channels reached 96%.

Al -Tayer said that the authority is moving steadily towards the expansion of the employment of artificial intelligence techniques, starting with the smart analysis of the data and the management of traffic, and to self -driving movement, through an integrated system that depends on future technologies, in cooperation with our partners in the private sector, to provide smart solutions that reflect positively on the service of customers and keep pace with their changing needs quickly and accurately, and establishes the position of the emirate. Universal for innovation and sustainability.

He added: «More than 33 services were launched on the unified application of the authority using the methodology of flexibility and alignment with the requirements of the 360 ​​service policy, and the development of the Samsung portfolio to store drivers and vehicles licenses in the application of the authority, which is the first at the level of the Gulf Cooperation Council countries, in addition to the re -development of the app (Suhail) application, and the release of nine updates, to raise the level of maturity of the movement as a service, and this development contributed to increasing the number of downloads of the application by 12.8%, and the increase in the number of 39%transactions, to 46 million transactions. ”

On its website, the authority has activated new pages and services, which included a request for renting sites at tram and metro stations with a 360 -degree view of the sites, activating the services of the Nol card, activating the electronic payment service for sales requests from customer happiness centers, and launching the Excellence Award for the Delivery Sector, and this development contributed to improving user service and increasing the efficiency of digital transactions, where the volume of transactions increased through the website, registered 12.5%growth.

The authority also launched a new version of the automated spokesperson, “Mahboub”, supported by the technology of obstetric artificial intelligence, which improved the quality of responses to customer inquiries, as the percentage of the employment of obstetric intelligence increased on the “Mahboub” information services from 30% to 100% in both Arabic and English, and the launch of the unified login feature between smart applications and “Mahboub”.

Last year witnessed the installation of five smart stalls in five strategic sites in the emirate, and the new kiosks provide payment service via bank cards only, in line with the Dubai critical strategy.

The authority launched 15 services on the “Dubai Now” application, as part of a 360 -service policy plan for joint channels, with a percentage of 100%compliance, which includes drivers licensing services and vehicle licensing services, and the “city” service was developed and improved and transferred to an integrated digital city service, by adding Dubai Municipality to service, employing artificial intelligence technologies to analyze images, determining the type of problem, the concerned party, and writing its description automatically.

The number of services of the authority for individuals, which was developed on the “Dubai Now” application reached 46 out of a total of 92 services, which is equivalent to 50% of the total services of the authority for individuals, and work is underway to complete the development of the rest of the services during the current year, and the services of the authority were linked to the “Dubai Now” application with the insurance service provider, to provide an integrated and smooth service to customers within a vehicle sale service, as well as linking with the central bank in relation to vehicle registration services, to determine the vehicle case of the vehicle of In terms of mortgage, to provide a smooth and integrated digital service for customers during sales, purchase, import and export, as well as linking with Dubai Ports for Vehicle Registration and Export Services, which allows customers to complete their transactions easily.

These achievements confirm the commitment of the Roads and Transport Authority to continue innovation and adopt the latest technologies to achieve its vision in developing a smart and sustainable transportation system, which contributes to enhancing Dubai’s position in a world leading city in digital transformation and the quality of digital life, and enhancing the global competitiveness of the emirate, to be Dubai, the smartest city in the world.

• 679.6 million digital transactions.

• 96 %of the happiness index of dealers on digital channels.