Dubai Islamic Communication Center receives more than 20 thousand calls and achieves satisfaction rates exceeding 98 percent
Dubai, July 11 /WAM /The Department of Islamic Affairs and Charitable Work in Dubai continued its pioneering performance in the field of customer service through the statistics of its communication center during the first half of the year 2025, as the center formed an effective link between the department and the audience of dealers from different segments of society, which contributed to enhancing society’s confidence in its services and embodying the directions of the rational leadership in being this year the year of society with distinction.
The communication center has become a vital interactive interface that reflects the department’s commitment to providing smart and fast services centered on customer satisfaction and indicated that this performance reflects the culture of institutional excellence pursued by the department in all its service channels and translates the strategic vision aimed at achieving the highest rates of satisfaction and happiness among members of society by adopting best practices in managing communication and immediate response to the needs of customers.
The Communication Center was able to deal with more than twenty thousand calls, achieving the percentage of satisfaction that exceeded 98 percent, and the center received through the customer relations management system more than 27 thousand requests that were implemented within the time specified efficiently, while customers expressed their satisfaction with the service by 93 percent.
The department also recorded a remarkable interaction through the 04 / / / allocated platform for receiving suggestions, complaints and observations and following up more than 12 thousand reports on the mosques that were received through the call center and digital channels that were dealt with and dealt with according to the specified time frameworks, achieving high satisfaction indicators that confirm the efficiency of the follow -up and response system and the speed of taking corrective and improvement measures when needed. The effectiveness of the department’s digital structure and its constant willingness to meet the requirements of the public.
The efforts of the communication center were not limited to communication channels only, but the service and reception centers of the department witnessed an active presence from the public, whether in the main building or in affiliated centers such as the Mohammed bin Rashid Center for Islamic Culture, the Building of the Engineering and Care of Mosques and Maktoum centers to memorize the Qur’an, which reflects the community’s increasing confidence in the department’s services and its ability to meet the needs of customers in the same efficiency and professionalism that it shows through channels Smart.
In light of these honorable results, the circle continues its fixed commitment to enhancing the customer’s experience by developing an integrated and effective communication system that contributes to achieving the vision of rational leadership towards government institutions closer to people and more able to listen to their observations and aspirations in a way that reflects the values of openness, communication and continuous development that the Emirate of Dubai seeks in all its institutions.
- For more: Follow Khaleejion 24 Arabic, Khaleejion 24 English, Khaleejion 24 Live, and for social media follow us on Facebook and Twitter
