المملكة: Unified tariff and periodic maintenance .. 36 conditions for controlling water and sanitation services – urgent

I released The Saudi Water Authority."It included accurate details of organizing the relationship between Service providers and consumers in all residential and non -residential groups, through clear rules for the application of consumption tariff, real estate classification, control of billing and consumption, and the guide aims to raise the efficiency of the service, ensure justice in the billing, and enhance consumer rights. href =" target ="_Blank"> Water and sanitation is applied to all categories, and the consumption category is determined based on the classification of the facility. The housing classification is applied to real estate that individuals occupy for the purpose of housing, and includes apartments, villas, palaces, appendices and private breaks, in addition to the associated service meters. In the event that an independent counter is not available, the meter is treated with a commercial classification and is calculated as one unit. As for charitable societies and mosques, they are classified as a housing on the condition of complete insulation in the network and the meter, otherwise they are treated according to commercial or governmental classifications according to the nature of the owner and funded."And hotels, resorts, furnished apartments, wedding halls, shops, workshops, restaurants, gasoline stations, car centers, and other facilities with a commercial registry. And commercial printing presses. Construction, commercial factories, and others. It is required that it be licensed by the competent authorities, and the government factories that fall within the government classification are excluded. The classification includes government hospitals and dispensaries, mosques affiliated with the Ministry of Islamic Affairs, Schools, factories, government farms, embassies and consulates, and sports clubs affiliated with the state, with the exception of residential buildings that are classified as a residential. Compared to the average consumption during the last 12 months, the guide is also obligated to review the meter devices periodically every 10 years at most without the consumer downloading any costs, and the results of the examination are kept for a period of not less than five years. The bills retroactively. The new category of the date of notice. But if the change is in favor of the service provider, the new category is applied from the date or discovery of the change. If it is not possible to read, the service will be separated automatically according to the article "13 "

If the reading is completed later, the bill is equal and the slide is held accountable for the entire period, in order to preserve the right of the consumer. Complaints

The guide allows the correction of bills retroactively, whether for the benefit of the consumer or the service provider. In the first case, the differences are restored to the consumer account. But if the correction is in favor of the service provider, it is limited to a period of 6 months for residential consumers, and the amounts may be installed, while non -residential consumers are called for the full difference. If the meter is proven, it is required to pay. But if the meter is defective, the examination fees are returned and the bills are corrected and the meter is replaced. During an average of the last 12 months, or depending on the similar consumption in the absence of sufficient readings, it is prohibited to use the average consumption for more than twice within 12 months, and the bill is required based on actual readings whenever possible.

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